Delivered strategic leadership and guidance on operational improvements by enhancing technology platforms and re-engineering business and workforce development processes. Partner with leadership on efforts to increase operational efficiency, reduce compliance-related risks, and help scale for growth.

Led operations management for multi-site human services organization in New York. Developed strategic plans, managed large capital projects, and implemented enterprise-wide systems to drive growth and achieve performance goals.

Drove operational improvements for Union Benefit Fund delivering health and pension benefits to over 250K covered lives. Implemented new CRM, LMS, and visitor management systems to deliver growth. Led quality and process improvement projects across agency. Developed key metrics and dashboards to improve performance and scale organization.

Led accounts receivable and billing functions for large local union. Directed teams through major business transformation by implementing new tools, developing agile workforce, automating processes, and training team members. Oversaw large-scale implementation of new membership and dues processing system. Partnered with legal and HR to institute nonprofit management best practices.

Managed technology, administrative, and financial operations for mid-sized market research firm in NYC. Directed technical and research teams creating online campaigns, managed sales and growth planning by creating dynamic financial and revenue projections.