Neil Feldman Email & Phone Number

Boston, MA, US

Newton, Massachusetts, US

• Acting Chief Information Officer (4 months)Centralized and optimized business applications for 140 senior living communities and 200 rehabilitation clinics. Optimized $40M IT budget while aligning IT strategy with.
• Led digital transformation that optimized financial (Workday), CRM (Salesforce), clinical (PCC, Net Health), and analytics (Snowflake, Domo) platforms, driving higher levels of automation, efficiency, and utilization.
• Optimized and automated team member onboarding process to reduce errors to less than 3% and improve delivery speed by 80%
• Consolidated business-facing technology teams and initiatives across organization to ensure consistency of end-user experience and improved leveraging of application portfolio resulting in 40% reduction in application.
• Reimagined IT Service Desk to drastically improve service experience while absorbing 30% staff cut and reducing expenditures by 46% at AlerisLife.
• Defined enterprise data strategy and restructured applications teams to achieve growth and service goals within existing headcount at AlerisLife.

• Developed and executed a best-of-breed cloud-based applications strategy to modernize enterprise technology. Led a team in implementing Salesforce, NetSuite, Zuora, Stripe, Tableau, and Informatica platforms. Managed.
• Built and executed Salesforce-centric roadmap to revitalize and modernize technology platforms to support growth beyond $1B, implementing 13 major applications and dozens of enhancements and upgrades in 16 months.
• Standardized integration activities on Informatica IICS to ensure reliable, real time integrations between critical business systems.
• Developed and deployed custom mobile app for 1,600 field service technicians and 100 operations coordinators in 110 locations allowing paperless processing of over 1.25M monthly service appointments.
• Delivered acquisition automation tools to quickly and accurately load acquisition data into corporate systems, reducing data entry errors and need for overtime associated with manual conversions.

Boston, MA, US

• Led the streamlining of business processes and enhancement of enterprise systems at Emerson College, including Banner ERP, CBORD, Raiser’s Edge, and Cognos. Managed stakeholder relationships and led a team in executing.
• Built strategy to replace portions of ERP system with best-of-breed solutions and upgrade remaining tools.
• Reduced expenditures on maintenance and support 25% and used resulting savings to fund three new technology initiatives.
• Established two-tier governance to drive enterprise-level technology decisions (AVP-level) and timing and execution (Director-level).
• Spearheaded implementation of integration platform to support Emerson’s IT application strategy.

Boston, MA, US

• Aligned technology with business vision across Oracle, Fusion HCM, OBIEE, and custom application platforms. Managed client relationships to ensure their IT expectations and priorities were met. Led teams of business.
• Built and executed strategic rolling four-year roadmaps for major platforms in collaboration with regional IT and business leadership to ensure their needs were met within approved funding levels.
• Established and led global Business Analysis Center of Excellence to improve business analyst practices as well as facilitate cross-regional collaboration in delivering business value and functionality.
• Directed international rollout of Oracle eBusiness Suite to nine countries on time and on budget to allow for implementation of shared service centers, retirement of legacy systems, and simplification of global.
• Established governance and project management practices for global SaaS solution, increasing project throughput 150% and decreasing reliance on external vendor.

Rockville, Maryland, US

• Architected effective solutions in Procurement, HR, Project Management, and Finance business process areas while leading a team of fourteen analysts, developers, and DBAs. Explored business and technology alternatives.
• Built three-year systems roadmap and secured funding to upgrade ERP, replace reporting platform, and add significant new functionality.
• Negotiated purchase of software to implement roadmap. Recognized savings and concessions valued at $8.5M over five years. Completed review of purchase by industry leader in license optimization deemed agreement.
• Established Client Technology Center to deliver technical solutions for Abt clients in a profitable manner. Delivered $500K in revenue in first year of operation with team of three.
• Implemented IT Governance processes and procedures resulting in improved business involvement and project prioritization and increased transparency. Established IT steering committee, architecture committee, and.

Bad Homburg, DE

Ba, International Relations, Economics

Mba, High Tech And Organizational Change Management