Nancy Frishberg Email & Phone Number

California, United States

United States

I'm part of a scrappy band of 5, all leaders of Linguistics Beyond Academia (SIG of the Linguistics Society of America). Our mission is to assure that people who earn linguistics degrees have access to information about careers in industry, business, tech, non-profits and government.In July 2021 our team offered a one-month intensive LinguisticsCareerLaunch.com, a "boot camp" for career-curious linguistics students, faculty, and administrators. The recorded content from those sessions is available and free via our website or YouTube channel, gathered into thematic playlists.Summer 2022 engaged a new group with 2+ month long Tweetorial, covering similar content in asynchronous tweets and synchronous Gather meetings. Meanwhile we continued to record and share our presentations to various conferences.Since December 2022 we are producing LinguistCareercast.com, a podcast featuring people with linguistics degrees at all levels who share their career journeys into many fields, where they may or may not be called "linguist."

Livermore, California, United States

San Francisco Bay Area

Building on experience in higher education, financial services, digital technology, and non-profit organizations, I bring fresh eyes to help you evaluate your product design and business strategy goals with feedback from prospective customers and users. From September 2015 through March 2018, much of my energy was dedicated to the Center for Civic Design (civicdesign.org) where the tag line is "ensuring voter intent through design." This work combined my interests in • literacy• accessibility• multilingualism• user experience, and • democracyUsing a multi-pronged approach to usability and the voter experience, we worked with election officials, advocacy organizations, privacy & security experts. I engaged with job seekers, elders, disabled youth and adults, to evaluate auto-personalization features on the computer for the product that became Morphic.org, supported by funding from the US Department of Education.

A long-time member of the ACM's Special Interest Group on Computer Human Interaction, I served as Chair of the SF Bay Area Chapter for 2 consecutive terms. I continue to participate as a member of the Steering Committee. Since August 2017, I've been serving as co-chair of the monthly program team.Find me on the 2nd Tuesday of the month at the Monthly Program meeting, where I'm often found down in front, live tweeting the presentation, then managing the microphone during Q&A (when we meet face-to-face), and since April 2020 at BayCHI's Zoom-enabled meetings).

Sunnyvale, Ca

Harness customer voices to advance and refine new business strategies.Initiated a programmatic approach to User Research, initially within the User Experience group, and later as part of Consumer Marketing. Enabled designers and software engineers to get and use feedback about concepts, prototypes, and mockups.Engaged with existing and prospective customers to get feedback about current products and new product concepts through a User Research Council with guidance from Legal, Risk, Compliance, and (B-to-B) Customer Services in this regulated industry.Helped organization scale to collect feedback from all products with user-facing elements. The podcast "Dollars to Donuts" (linked below) featured an interview with Nancy Frishberg about this role as its 4th episode in the initial series of 6 conversations by Steve Portigal about User Research functions in different businesses. It was recorded at the end of 2014, released in January 2015.

Sf Bay Area

The goal? Usable products and effective services. Repeat customers. Happy users. How? Engage users and customers in structured (and sometimes playful) activities that reveal unmet needs, unspoken desires, and unrecognized constraints.Primary UX engagements focused on - initiating user research program for financial services organization - evaluating financial systems portal products (B-to-B) - facilitating games for civic involvement - coaching and administering one-month summer internship program for graduate students from abroad in Silicon Valley - re-designing applications for K-12 educational researchers - reviewing web applications - creating business requirements documents for new productsTeam communicationMotivate cross-functional teams to identify goals, and work together to achieve them. Stimulate customers to express ideas that influence product ideation, requirements definition, and prioritization of features, by using playful methods. PresentationsTranslate complex technical information for general audiences. Training and CoachingCreate targeted briefings or training for specialist groups: * Quality and process in product development (Voice of the Customer) * Product ideation (Innovation Games®) * Professional skills development for designers and researchers (Translating Research Data into Actionable Results; Three Facets of Presentations; Fieldwork as a Method) * Professional skills development for sign language interpreters (Air Graphics, Voicing Beyond Words & Signs, Linguistics of Sign Languages)

Volume 8.1 of User Experience (UX) magazine focuses on older adults - the growing proportion of the population over (say) age 50. Articles in this issue characterize this population by its capabilities and limitations, address techniques in Web 2.0 and field research, consider design of facilities for residents with dementia, and offer analysis of navigation in physical and information spaces for all ages.http://uxpamagazine.org/issue/8-1/

Our non-profit clients specialized in affordable housing/community development, and in health and healthcare improvement. Using my experience for* Opening opportunities to hear customer desires and requests* Clarifying user needs and requirements * Developing designs that respond to those desire, needs, requests and requirements* Assuring the usability of designs for clients' websites

Evangelized user centered design process and data driven decision making for Sun's software products. Created a scorecard for evaluating when and how well milestones in the product lifecycle process were met.Innovated within the structure of the 7+ year tradition of the internal seminar focused on Human Interface Technologies. Experimented with distance collaboration tools and webcasting using Sun's technology to benefit those present by phone, as well as those remote in time.

Engineering manager for geographically distributed team of human-computer interaction engineers and visual designers working on desktop and operating system products. We conducted the first large scale usability test of an open source project (GNOME desktop on Solaris) prior to its release as a Sun product.

Chief executive officer of a small non-profit ($400K annual budget): focused on higher education efforts to improve teaching and learning through the use of new media technologies and methods. • Grew membership from 75 universities to over 100. • Extended organization to new activities (technical assistance, distance learning broadcasts) to share our collective expertise more widely. • Stimulated deep and broad discussions of technology, tools, and techniques through live presentations, written work, video-teleconferencing.

Program Manager for Newton OS licensees, assuring consistent access to new engineering tools, builds, technical documentation and system updates.System Software project manager for fonts for MacOS8.5

Held positions in marketing (as peer to decision makers in higher education institutions), applied research (as assistant to Director of US Scientific Centers), and Research Division (with User Interface Institute). Won awards (internal and external) for multimedia applications built out of our own authoring tool, from video footage our team shot of key contributors to IBM's research history from the 1960's.

Developed curricula; evaluated programs and personnel; created specialized training for psychologists and other social service providers to work with interpreters and deaf clientele, and colleagues; provided direct services; authored "Interpreting: An Introduction" (RID, 1986) which changed the paradigm for sign language interpreting.

M.A., Ph.D.

Education record

A.B. With Honors

Education record