Joe Ng Email & Phone Number

San Jose, Ca, Us

San Francisco, California, Us

• Report to the CIO, contribute to department roadmaps, prioritize projects, and support resources.• I oversaw the tasks and workload of the Applications, Development, and contractor teams by planning, directing, coordinating, and prioritizing their work. Additionally, I managed vendor relationships and coordinated support.• Set attainable KPIs/OKRs and guide team members to encourage productivity and strive to complete projects on time.• Actively listen, motivate and empower team members.• Develop tools to sync data into Operational Data Store from disparate systems and support operational transactions and reporting.• Evaluate new applications in collaboration with stakeholders based on needs analysis, cost of ownership, support and reference checks.• Develop Colleague, Recruit, Oracle, Salesforce, and SQL Server extracts/integrations to exchange data with partners and vendors.• Actively drive improvements and efficiency of IT systems and processes.• Worked with administrators to design content and managed permissions for student/staff portal hosted by vendor on AWS.• I designed and developed Colleague programs to provision portal accounts, reducing provision time to every 15 mins.• Worked with portal vendor and administrators to set up SSO/SAML connections to MS Office, Outlook, Salesforce, intranet, Self-Service, Moodle, Canvas and other SSO-capable applications. • Work with Change Approval Board (CAB) to manage implementations, applications/system updates and communication with stakeholders.• Worked with e-learning partners to integrate data between partner systems.• Chair the Data Governance Committee (DGC).• Develop programs and processes to automate tasks, enhance functionality, and increase efficiency. Reduce manual tasks.• Develop tools to integrate and exchange data with vendors to increase lead nurturing speed, metrics for measuring success and conversion rates, and keep systems synchronized from hourly updates to every 5 minutes.

⦁ Promoted family business, developed marketing materials, and established delivery partner relationships.⦁ Designed restaurant website using responsive web design.⦁ Hired and trained waiters, bussers, and cooks, emphasizing customer service and ensuring staff followed restaurant health codes and guidelines.⦁ Ensure staff and supervisors strictly adhere to health codes and food handling safety guidelines.⦁ Made key business decisions to shift focus from dine-in to delivery, kept prices stable, and resized staff, helping the business survive the slowdown from the COVID pandemic.

Sarasota, Florida, Us

⦁ Collaborated with senior management to develop new services and products, leverage current technologies, expand the portfolio, and increase staff utilization.⦁ Technical Director for Hillsborough Community College and led their SQL migration project. Mentor IT staff to develop effective tools to clean up data and upgrade programs to Envision standards. Developed bookstore link in WebAdvisor registration module to meet state requirements. Provided re-customizations after patching the system and created custom programs to extract and transfer data to and from Florida State systems. Provided technical expertise on various high-profile institution initiatives.⦁ Led project to design and develop software for Culinary Institute of America to manage and track student enrollment and progress, reducing 20 hours of manual work per week for two full-time staff.⦁ Led Bergen Community College's SQL migration, managing developers' work and migrating custom components, including programs, reports, and computed columns. Developed custom programs and reports to support HR and Assignment Contracts. Created custom programs to extract data to meet state reporting requirements.⦁ Assessed San Jose Evergreen Community College's Oracle to SQL migration readiness and helped the client prepare. Created a batch Stipend import program to help the client give raises and retro pay to employees. Created an export program to extract grant data for a grant managing company.⦁ Conducted SQL Migration Readiness assessment and report for San Juan Community College.⦁ Provided technical support for Springfield Technical Community College while they looked to fill the vacant position.⦁ Provided development support for grant-funded State reporting projects. Developed new programs to automate over 100 hours of manual entry and data manipulation.⦁ Upgraded UniBasic programs to Envision programs and developed best practice procedures and technical documents for clients.

⦁ Sole consultant that planned, designed, and developed API and Colleague Envision software suite for Tuition Management Systems’ cloud Student and Parent Portal with real-time integration to student and financial data for over 200 Colleague clients.⦁ Provided leadership and technical support to over two dozen clients using Colleague ERP on SQL, UniData Unix/Linux, or Oracle.⦁ Managed IT teams consisting of Application Developers, Business Analysts, System Administrators, Network Engineers, and Web Developers.⦁ Led and managed institution projects with significant impact on students, faculty, and staff.⦁ Upgraded custom programs, computed columns, and reports to Envision standards.⦁ Assisted clients with migrating from UniData Unix to Windows and SQL servers.⦁ Provided technical and functional consultation for clients using Colleague ERP and related systems.⦁ Developed real-time Payment system integration to Colleague Financial system for UniData Unix/Linux, SQL, and Oracle. Update Accounts Receivable transactions, balance retrievals, status updates, budget adjustments, and program enrollment/deactivation.⦁ Developed programs using Envision in Studio (formerly Toolkit).⦁ Performed system and database administration tasks.⦁ Implemented various Colleague modules and solutions.⦁ Provided analytical and reporting services to multiple clients.⦁ Developed and implemented automation scripts to streamline tasks.⦁ Provided training and support for clients on using and supporting Colleague systems.⦁ Developed real-time payment system integration to Colleague Financial system.⦁ Created middleware communication links between external systems and Colleague.⦁ Implemented custom solutions to meet client's specific needs.

Saratoga, Ca, Us

● Provided technical expertise for IT outsourced projects.● Provided consulting, implementation and project management services for institution projects with various departments.● Created a suite of programs to automate the import of applications into Colleague from external XAPP online applications saving Admissions Office about 2 – 4 hours each day.● Automated conversion of prospects to students profile and setting the appropriate dates and data values.● Implemented and integrate 3rd party solutions - Address Validation, Online Applications, Reporting and Assessment.● Implemented Student, HR/Payroll and Financial solutions to better utilize available technology solutions.● Implemented HR Leave tracking and processing and provided training to staff.● Implemented Communications Management and provided training to staff.● Integrate external CAPP Testing system to use student's test data and equivalencies.● Created reports and programs to enhance the functionality of Student, HR/Payroll and Financial systems.● Developed and implemented automation scripts to streamline repetitive tasks.● Automate imports/exports and email communications with students, faculty and staff.● Created procedures and provided training for staff on using and supporting Student, HR/Payroll, Financial and CORE systems.● Created programs to cleanup data and maintain data integrity.● Conduct meetings with department managers to address timelines and deliverables.● Advised and processed requests for programming/system enhancements.

Santa Clara, Ca, Us

● Provided technical expertise for IT outsourced projects.● Help mentor staff on using ERP system and reports effectively.● Provide consulting, implementation and project mgmt services on school projects with various departments.● Implement and integrate 3rd party solutions - Online Applications, Reporting, Assessment, ACCESS.● Implement Student, HR/Payroll and Financial solutions to better utilize available technology solutions.● Created reports and programs to enhance the functionality of Student, HR/Payroll and Financial systems.● Automate communications with students using Communications Management through scripts.● Trained staff on using and supporting Student, HR/Payroll and Financial systems.● Created and implemented custom database to track int'l Students/documents and ACCESS students.● Advised and processed requests for implementation/programming/system enhancements.

Fremont, Ca, Us

● Implemented Datatel's HR/Payroll systems including sub-modules, setup modules and developed naming convention for codes.● Setup reports to support HR/Payroll departments.● Converted millions of records of pay history, benefits, leave accruals data from legacy and import to Colleague system using a custom import process.● Help establish CORE standards for institution wide adaption.● Consult with IS staff, project and department managers in implementation, conversion and programming support.● Participate in Project Management, CORE and HR Implementation Team meetings to address IS support and develop strategies to reach college’s goals.● Create and develop custom programs to support Colleague R16 Student, HR and Financial System.● Assist project managers in development of system enhancements and implementation of HR module.● Manage Task List, report progress and assign Service Requests to programming staff.● Create front-end screens and Envision Batch Reports for end users.● Assist with data conversion from Legacy and QSS Systems.

⦁ Managed Application Development, Systems Analysts, Helpdesk, and Campaign Teams to support and implement department goals.⦁ Planned and managed patches, modules, and database management.⦁ Developed programs/reports to track and maintain prospects, applicants, and student information.⦁ Managed the implementation of significant upgrades to the ERP system.⦁ Implemented FedEx PowerShip system and developed related programs.⦁ Conducted user group/Implementation Team meetings and advise/trained end users on using modules, programs and reports.⦁ Analyzed, developed and implemented programs to import electronic files that automated data entry.⦁ Developed and managed application, module security and access rights.