Joe Ng Email & Phone Number

San Jose, CA, US

San Francisco, California, US

• Report to the CIO, contribute to department roadmaps, prioritize projects, and support resources.
• I oversaw the tasks and workload of the Applications, Development, and contractor teams by planning, directing, coordinating, and prioritizing their work. Additionally, I managed vendor relationships and coordinated.
• Set attainable KPIs/OKRs and guide team members to encourage productivity and strive to complete projects on time.
• Actively listen, motivate and empower team members.
• Develop tools to sync data into Operational Data Store from disparate systems and support operational transactions and reporting.
• Evaluate new applications in collaboration with stakeholders based on needs analysis, cost of ownership, support and reference checks.

⦁ Promoted family business, developed marketing materials, and established delivery partner relationships.⦁ Designed restaurant website using responsive web design.⦁ Hired and trained waiters, bussers, and cooks, emphasizing customer service and ensuring staff followed restaurant health codes and guidelines.⦁ Ensure staff and supervisors strictly adhere to.

Sarasota, Florida, US

⦁ Collaborated with senior management to develop new services and products, leverage current technologies, expand the portfolio, and increase staff utilization.⦁ Technical Director for Hillsborough Community College and led their SQL migration project. Mentor IT staff to develop effective tools to clean up data and upgrade programs to Envision standards..

⦁ Sole consultant that planned, designed, and developed API and Colleague Envision software suite for Tuition Management Systems’ cloud Student and Parent Portal with real-time integration to student and financial data for over 200 Colleague clients.⦁ Provided leadership and technical support to over two dozen clients using Colleague ERP on SQL, UniData.

Saratoga, CA, US

• Provided technical expertise for IT outsourced projects.
• Provided consulting, implementation and project management services for institution projects with various departments.
• Created a suite of programs to automate the import of applications into Colleague from external XAPP online applications saving Admissions Office about 2 – 4 hours each day.
• Automated conversion of prospects to students profile and setting the appropriate dates and data values.
• Implemented and integrate 3rd party solutions - Address Validation, Online Applications, Reporting and Assessment.
• Implemented Student, HR/Payroll and Financial solutions to better utilize available technology solutions.

Santa Clara, CA, US

• Provided technical expertise for IT outsourced projects.
• Help mentor staff on using ERP system and reports effectively.
• Provide consulting, implementation and project mgmt services on school projects with various departments.
• Implement and integrate 3rd party solutions - Online Applications, Reporting, Assessment, ACCESS.
• Implement Student, HR/Payroll and Financial solutions to better utilize available technology solutions.
• Created reports and programs to enhance the functionality of Student, HR/Payroll and Financial systems.

Fremont, CA, US

• Implemented Datatel's HR/Payroll systems including sub-modules, setup modules and developed naming convention for codes.
• Setup reports to support HR/Payroll departments.
• Converted millions of records of pay history, benefits, leave accruals data from legacy and import to Colleague system using a custom import process.
• Help establish CORE standards for institution wide adaption.
• Consult with IS staff, project and department managers in implementation, conversion and programming support.
• Participate in Project Management, CORE and HR Implementation Team meetings to address IS support and develop strategies to reach college’s goals.

⦁ Managed Application Development, Systems Analysts, Helpdesk, and Campaign Teams to support and implement department goals.⦁ Planned and managed patches, modules, and database management.⦁ Developed programs/reports to track and maintain prospects, applicants, and student information.⦁ Managed the implementation of significant upgrades to the ERP system.⦁.