Victoria Ng Email & Phone Number

Toronto, On, Ca

Mississauga, Ontario, Ca

Brossard, Québec, Ca

Reported directly to the Senior VP Rail Canada during the critical construction and development phase of the Hurontario Line project, with a workforce approximately 32 employees. Oversaw all aspects of human resources, from day-to-day operations to strategic planning for operational readiness ensuring that staffing and organizational capabilities were aligned with project timelines and goals.

Bolton, Ontario, Ca

As the Human Resources liaison for the Head Office, I oversaw full-cycle recruitment for a workforce of 1060 employees across 12 locations in Canada and the United States, reporting directly to the HR Director. My role included leading the seamless transition from BambooHR to UKG, enhancing our HRIS and ATS capabilities, which streamlined recruitment and improved HR efficiency.I ensured compliance with employee policies and WSIB cases, and I was at the forefront of handling investigations, discipline, attendance, and labor relations, maintaining a secure and equitable work environment. Additionally, my efforts extended to operational support, utilizing HR tools, and managed the social media and events, significantly boosting employee relations and workplace culture.

Lombard, Illinois, Us

Reporting directly to the General Manager as the Interim Human Resource Manager at the York facility, I oversaw a diverse workforce of over 360 union and non-union employees, providing comprehensive HR support, leading investigations, managing recruitment, and acting as the main Union liaison. My responsibilities included the development of various reports for corporate and operational needs, handling labor relations, grievance and arbitration management, and coordinating legal matters. I also played a key role in benefits administration, addressing employee concerns about pay and benefits, managing long-term disability and workers' compensation claims, and ensuring compliance with labor laws. Furthermore, I streamlined the recruitment process, successfully onboarding over 70 employees annually, and managed complex human rights and labor relations issues.

Lombard, Illinois, Us

I was responsible for orchestrating all aspects of recruitment for operators and mechanics, including interview scheduling, conducting driving evaluations, and overseeing internal testing programs. My role extended to providing administrative and HR support to the General Manager, streamlining recruitment processes to exceed company and client expectations, and ensuring compliance with government and union regulations. I facilitated close collaboration with managers on recruitment and training programs, handled disciplinary and grievance procedures, and offered coaching to staff, significantly contributing to operational efficiency and workforce development.

Zurich Airport, Ch

I managed the daily scheduling of over 500 ramp unionized employees, encompassing schedule creation, relief staffing, vacation tracking, and documentation maintenance. My role involved liaising with Union representatives and employees on scheduling and payroll issues, interpreting collective agreements to ensure compliance and fairness, and maintaining SLA compliance across 30 airline contracts. I demonstrated proficiency in various staffing systems, including Attendance Enterprise and Enterprise Scheduling Demand, enhancing staff coordination, training, and attendance tracking.

Zurich Airport, Ch

As the on-shift coordinator in a fast-paced Operations Control Centre, I managed day-of-staffing for over 500 unionized employees and coordinated more than 90 daily flight movements, requiring quick decision-making and effective communication. I was responsible for generating critical daily reports for senior and executive management, managing a high volume of communications from internal and external customers, and ensuring the accuracy of essential communication systems. My role also involved balancing operational needs with cost objectives through strategic staffing allocation, utilizing comprehensive staff allocation software for daily operations planning, and addressing immediate operational issues.

Zurich Airport, Ch

I served as the primary liaison for Swissport concerning all KLM operations and crew scheduling in North America, executing crucial crew movements and schedule adjustments swiftly. I facilitated collaboration with hotel and transportation teams for crew logistics and managed flight turnaround operations by coordinating with Passenger Services, Aircraft Services, Cabin Grooming, and catering to ensure smooth, timely, and safe operations. Additionally, I was responsible for the accurate communication of flight information to the weight and balance team for final load adjustments before departure.

Zurich Airport, Ch

I managed the coordination of Aer Lingus Airlines' operations, focusing on critical tasks such as weight and balance calculations, flight crew documentation, and ground service handling. My duties included meticulous planning and generation of all loading, weight, and balance documentation in strict adherence to Aer Lingus procedures, ensuring the aircraft load distribution met specified limitations.

Saint Laurent In Montreal, Quebec, Ca

I efficiently managed the daily manpower allocation for over 1700 unionized employees, overseeing 350+ flight movements at the Hub Station through the Station Operation Control Centre. Utilizing the StaffManager software suite, I ensured all operational needs in aircraft services (including Ramp, Baggage, Lavatory, and Water servicing) were met, while maintaining clear communication with the workforce to ensure efficient collaboration.

Human Resources Management/Personnel Administration, General

Advanced Diploma, Business Administration, Management And Operations