Execution and assurance of the organizational structure system, departmental functions, and job descriptionsDevelop procedures/regulations for managing the Company's organizational structure.Manage the Company and departmental organizational charts, as well as the functions and tasks of each department.Review and control the system of job positions and manage the Company's job description system.Execution of goal management activities and performance evaluationDevelop procedures/regulations for goal setting and performance evaluation.Monitor and support departments in setting departmental goals and employee KPIs.Track, support, and review the evaluation results of departmental goals and employee KPIs.Execution of employee competency training activitiesSurvey and collect regular or ad-hoc training needs.Develop and implement annual or ad-hoc training plans/programs.Design and conduct soft skills training programs.Monitor and report post-training evaluations.Collaborate to implement an online training system (E-learning System) and develop online programs/courses.Implementation of employee engagement activities and corporate culture developmentPropose and draft the Corporate Code of Conduct.Propose and implement practical programs, activities, and competitions to incorporate the Code of Conduct into daily employee behavior.Conduct employee surveys to measure the level of employee engagement.

- Reviewed constantly the Drivers, Merchants feedback and then suggested ways to improve the training processes which increased the satisfaction rate from 4.8* accounted for 95% of the total number of Drivers and Merchants- Organized retrain classes for violated Drivers, the re-violation rate accounts for only 0.5% of the total number of violated Drivers.- Responsible for training staff programs in expansion, reached rate 90% staff with good training abilities.- Collaborated and Implemented with relevant teams to organize events for Drivers: First aid classes, Martial arts classes... attracted over 100 partners to participate weekly.- Planned and organized Advanced Workshop classes for Merchants (Food, Mart) over 3 months, attracted over 80 Merchants to attend each session, reducing violation rates by 25% - 45%.- Collaborated with HR team to organize Workshops about "Driver operating process" for internal staff that was held every month.- Successfully control post-training quality, achieved KPI <=3% violation rate through improving training processes, timely updating information to relevant teams, build workshop’s content for mini offline.- Planned, monitored, and built process with departments, successfully expanded the Bike service in 2 areas: Nha Trang and Buon Me Thuot, achieved the best performance in 2 markets, with only 0.1% of violated Drivers out of the total number of Drivers.

- Received calls from Drivers and solve their problems- Reported and sent email to relevant teams about Driver's urgent problems for approval and support- Coordinated the Driver in receiving the ride- Synthesizing important information from the teams and hold a meeting once a week to disseminate as well as come up with new solutions for the work.

- Managing loan application- Organizing activities on occasion for women and children, attracted over 80 people to participate- Collaborating with organizations to organize charity activities