*Requirements Gathering from Stakeholders*User Acceptance Testing on CRM upgrade*Solution Design and Development*SQL*Microsoft SharePoint (Modern)*Microsoft Power Automate*Microsoft Power Bi including Data Flows & Gateways*Microsoft Excel including Power Query*Microsoft Word

*Data Analysis and Reporting*Process Documentation*Business Process Notation*Cash Flow Modelling*Technical Support on Database Modelling*Microsoft Excel including MS Power Query*Project Coordination of Quick Wins Project

*Data Analysis*Project Revenue forecasting*Identifying and addressing areas for business process improvement*Provide appropriate support to all departments to facilitate program delivery*Support timely invoicing of project milestones*Support the development of best practice procedures and processes*Translate and map business requirements to elements of the proposed database*Advanced MS Excel ExperienceProject lead for the transition of a newly proposed database as well as providing full support on existing data tracking tools (MS Excel). BAU includes data analysis to assist project resource and revenue forecasting; gathering, organising and synthesising information from various sources to ensure accurate information is communicated to relevant stakeholders; MS Excel troubleshooting, support and spreadsheet development; supporting all departments to ensure program delivery remains on schedule.

*Business Process Notation*Breakdown of Business Critical Procedures*Implementation, Improvement and Maintenance of the Quality Management System (QMS)*Experience with ISO 9001 2008 standards*Identifying and Addressing Issues and Bottlenecks in Procedures*Organisation Skills*Strong Attention to Detail*Advance MS Visio, MS Word and MS Excel ExperienceAdvancing the QMS from its initial infant stage into an organised, usable and mature system for the company. This involved engaging various departments to break down existing procedures, identifying critical points, documenting procedures and ensuring appropriate communication was made to the relevant stakeholders. BAU included the improvement and maintenance of QMS documentation such as registers, procedures and forms; ensuring all quality issues raised by the client were quickly addressed, resolved and reported back to the client; ensuring project data was tracked correctly and remained current.

*Resource scheduling*Project data and analysis*Project accounting*Advance MS Excel Experience*Data tracking and analytics (MS Excel)*Transposing technical data from designs to the national database*Documentation review (designs, reports, as built documentation)*Experience with WorkFlowMaxAttention to detail, efficiency and organisation were fundamental to this role. Regular data tracking and data analysis was required to pull together usable information on past trends, current works for resourcing purposes and future works to forecast incoming revenue.

Project Experience*Resource scheduling*Data record tracking*Project accounting*Data analysis*Experience with WorkFlowMax*Advanced MS Excel ExperienceAccounts Experience*Payroll*Sales forecasting*Accounts Payable*Accounts Receivable*Company Insurances*Experience with XeroAdministration Experience*Documentation review (designs, reports, as built documentations)*Human resources administration*Setting up of client and supplier accounts*Organise access with site contacts*Review of access requests on behalf of the client*Organise travel arrangements*Advance MS Visio, MS PowerPoint and MS Word ExperienceDay to day tasks varied significantly and therefore strong organisation skills and efficient work practices were key drivers in this role. Advanced excel skills were fundamental to all BAU related tasks within this role.

*Business Process Notation*Strong Attention to Detail*Meticulous*Organised*Efficient*Sales ExperienceBAU tasks included conducting quality control checks on upcoming reservations, telesales and data entry. Ad hoc projects included breaking down and documenting existing procedures, process improvements, training new starters and review of documentation (such as T&Cs).

* Damage control and dealing with customer complaints* Working with difficult people* Ability to manage multiple tasks* Team work* OrganisedIn a 5 STAR hotel it is imperative to manage assigned tasks and reprioritise when required depending on the current situation. In most circumstances, the guests take priority which is imperative in mitigating difficult situations.

* Organised* Customer Service Experience* EfficiencyAs an existing employee of the Shangri-La Hotel Sydney, to broaden my knowledge of the hotel operations, I was cross-trained as a communications officer. In this role, a good memory, working efficiently and remaining well mannered, was essential in my role.