A qualified employee with a good combination of skills and abilities acquired during studies and work experiencesA person who enjoys interacting with people, being assertive in interpersonal communication, able to demonstrate strong customers focus to achieve business objectives, able to make quick decisions in complex situations with full responsibility. Works effectively on own initiative with the team and time management required to complete assignments on time and also ensure quality standard as well. Enjoy being a part of the success, like to exceed the expectations of leaders as a team player, not afraid of a challenge and high pressure in the work environment.
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Customer Relationship ManagerTan Viet SecuritiesVietnam -
Senior Customer Service Specialist - Wealth ManegementVps Securities Dec 2017 - PresentVietnam• Updating the procedure and policy of Products (Bond, Deposit, Money Market, Insurances…) • Perform as primary liaison to Product Development, Operations, Accountants and various departments as required• Coordinate with team members to assure on time completion of proposals.• Perform with Head of Prestige Wealth Management to prepare and execute detailed tactics, metric, systems and action plans.• Ensure to grow and assist revenue targets along with future growth… Show more • Updating the procedure and policy of Products (Bond, Deposit, Money Market, Insurances…) • Perform as primary liaison to Product Development, Operations, Accountants and various departments as required• Coordinate with team members to assure on time completion of proposals.• Perform with Head of Prestige Wealth Management to prepare and execute detailed tactics, metric, systems and action plans.• Ensure to grow and assist revenue targets along with future growth targets.• Support sales, marketing as well as customer service.• Develop standard presentations, sales support materials and case studies. Show less
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Client Service Specialist - Wealth ManegementVps Securities Aug 2015 - Nov 2017Vietnam- Customer Service: primary responsibility to ensure that clients and their transactions are serviced with the highest degree of integrity, efficiency and care.- Handle client’s inquiries and refer clients to proper service- Manage and support Clients' banking transactions, product applications- Wealth Advisor/Support: assist the Wealth Advisor who acts as primary relationship manager to clients and assist in execution of transactions, reviewing and following up on… Show more - Customer Service: primary responsibility to ensure that clients and their transactions are serviced with the highest degree of integrity, efficiency and care.- Handle client’s inquiries and refer clients to proper service- Manage and support Clients' banking transactions, product applications- Wealth Advisor/Support: assist the Wealth Advisor who acts as primary relationship manager to clients and assist in execution of transactions, reviewing and following up on documentation, providing sales and marketing support in terms of supporting effective communication that assists in maximizingprofitability, enhancing penetration rate and cross sell of products and services.- Develop cooperation procedure between us (a wealth management organization and banking partners): compose and monitor the guidelines and procedures adherence ...- Operations: follow proper procedures and operational workflow; rely on infrastructure, systems and methodology to support client transactions and product sales- Customer Experience: establish, monitor and maintain service delivery standards to facilitate the highest level of customer experience. Continually strive to understand needs, lifestyles of affluent and to support in providing pro-active solutions that best address those needs. Show less
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SecretaryPwc Vietnam Nov 2013 - Jul 2015Ho Chi Minh , VietnamIn charge of administrative and management related tasks to support advisory team (includes partners, directors, managers and team members) in daily operation at works • Managing Client Database (Client code, Job code, Billing)• Responsible in managing diaries, travelling arrangements, phone calls, timesheets, reports, leave applications and claims• Prepare both business and personal expense and ensuring all the supporting documents attached and make copy of all the submitted… Show more In charge of administrative and management related tasks to support advisory team (includes partners, directors, managers and team members) in daily operation at works • Managing Client Database (Client code, Job code, Billing)• Responsible in managing diaries, travelling arrangements, phone calls, timesheets, reports, leave applications and claims• Prepare both business and personal expense and ensuring all the supporting documents attached and make copy of all the submitted expenses for follow up• Perform filing management. This includes but not limited to maintaining confidential records and filing of reports, correspondence, statistics and related material for ease of retrieval.• Implementing and maintaining, procedures/administrative systems• Using a variety of software packages and managing database.• Arranging internal and external meetings and/or events, seminars as requested.• Preparing & managing correspondence reports & documents• Translating the documents, business contracts letters, emails. Supporting teams for the bidding projects if have• Other ad-hoc work Show less -
Admin Assistant Of Internal Firm ServicesPwc Vietnam Apr 2013 - Nov 2013Ho Chi Minh, Vietnam• Security door card and taxi card management for over 400 staff• Resolving the problems about broken or lost door card, taxi card, the bad signal of the mobiles, etc.• Office stamp keeper/stamp documents & FS• Legal documents support for bidding/proposal if request• Managing stationary, business cards, photocopier toner cartridge• Handling the miscellaneous (tea, coffee, lemons, milk, condensed milk, instant noodles, Friday refreshments, tissue papers, mineral water)… Show more • Security door card and taxi card management for over 400 staff• Resolving the problems about broken or lost door card, taxi card, the bad signal of the mobiles, etc.• Office stamp keeper/stamp documents & FS• Legal documents support for bidding/proposal if request• Managing stationary, business cards, photocopier toner cartridge• Handling the miscellaneous (tea, coffee, lemons, milk, condensed milk, instant noodles, Friday refreshments, tissue papers, mineral water) expense of the firm• Motorbikes parking expense report monthly • Ip phone, Mobifone, Viettel, Vinaphone and VNPT,VDC, SCTV expense report monthly• Maintaining the condition of the office and arranging for necessary repairs• Monitor and maintain office supplies inventory• Ensuring that there is adequate supply of stationery and equipment.• Back up admin staff (document controller & receptionist) Show less -
Office Admin Cum ReceptionistCummins Dksh (Llc) Vietnam Jun 2012 - Jan 2013Ho Chi Minh, Vietnam• Setting up rooms and preparing document for a meeting, an appointment or a training course • Supporting to technicians according to their request • Booking hotel rooms and taxi for business trip • Managing incoming and outgoing documents and envelop• Receiving phone calls and taking message• Calling to customers for short interview about the services. • Welcoming guests• Ordering and managing stationery• Managing the all facilities• Purchasing some… Show more • Setting up rooms and preparing document for a meeting, an appointment or a training course • Supporting to technicians according to their request • Booking hotel rooms and taxi for business trip • Managing incoming and outgoing documents and envelop• Receiving phone calls and taking message• Calling to customers for short interview about the services. • Welcoming guests• Ordering and managing stationery• Managing the all facilities• Purchasing some facilities, equipment, tools, and other things which are required or necessary• Translating some HSE documents and then updating into bulletin and network system Show less
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Sales ExecutiveQuoc Khanh Company Jun 2011 - Jun 2012Ho Chi Minh, Vietnam• Making the quotations and reporting the monthly turnover• Receiving the phone from potential customers • Describing the benefits and special features of the product • Persuading and negotiating with customers • Taking order from customer and following up the progress of delivering• Managing debtors
Ngan Luu Education Details
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University Of Economics Ho Chi Minh CityAccounting -
Saigon UniversityStrong-Pass
Frequently Asked Questions about Ngan Luu
What company does Ngan Luu work for?
Ngan Luu works for Tan Viet Securities
What is Ngan Luu's role at the current company?
Ngan Luu's current role is Customer Relationship Manager.
What schools did Ngan Luu attend?
Ngan Luu attended University Of Economics Ho Chi Minh City, Saigon University.
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