Naomi Gashaw Email & Phone Number

Plano, Texas, United States

-Daily, assist twenty (20) patients’ individual treatment plans to implement eating disorder coping skills. -Temporarily act as a patient's guardian during ER crisis visits, collaborating with the medical teams and providing critical information to ensure the patients are following strict guidelines given by their ERC team.-Evaluate patients' daily progress and document findings for leadership to determine patients' level of overall mental health. -Assist therapists by attending group therapy sessions for approximately five (5) patients, escalating concerns to the ERC team.-Assist nurses as needed in taking vitals, weights and running EKG-Collaborate daily with individual patients' nutritionists to ensure daily goals are met during meals and supplements.

Addis Ababa, Ethiopia

-Designed and developed five (5) innovative products, leveraging market research and consumer insights to meet customer demands and differentiate from competitors.-Improved sales by 10% within 6 months by proactively resolving product quality challenges and addressing customer feedback, which helped to ensure high level of customer satisfaction and retention. -Implemented effective marketing and sales strategies to promote the business, which included online advertising and attending industry trade shows.-Implemented a Lean Six Sigma method to enhance efficiency, streamline workflow, and meet production targets.-Recruited, trained, supervised and assigned responsibility to a total ten (10) employees, while building and fostering a positive work environment.-Negotiated contracts, and managed inventory to optimize costs and ensure timely production and delivery.-Monitored financial performance, tracking revenue, expenses, and profitability, and implementing cost-saving measures to maximize profitability.-Complied with regulatory requirements and maintained ethical business practices, adhering to legal and environmental standards.

Dallas, Texas, United States

-Performed an in-dept risk assessment for over five-hundred (500) cases a week, to ensure quality and accuracy. In addition, ensured documents were evidenced properly according to Record Keeping requirements. -Prepared weekly reports and presented self-identified issues to leadership, and recommended action plans to remediate those findings. -Utilized Lexisnexis and other data analytics software tools for quality assurance processes. -Collaborated with multiple levels of staff across the organization, including Audit and compliance, to adhere to regulatory standards and promote effective risk mitigation practices. -Utilized SharePoint site to streamline data collection from multiple sources, which helped streamline workflow and reduce report creation by 20%.

Yountville, California, United States

-Facilitated the reopening of Perry Lang Steakhouse following the COVID-19 pandemic, serving as Assistant Manager.-Built rapport and maintained relationships with vendors and renegotiated contracts.-Assisted in overseeing daily restaurant operations, including staff management, customer service, and inventory control.-Collaborated with management to develop and implement new health and safety protocols to ensure compliance with COVID-19 guidelines and regulations.-Conducted sourcing and recruitment process for twenty (20) new job openings, staff training sessions on the updated procedures and protocols to maintain a safe and sanitary dining environment.-Monitored dining room and kitchen activities to ensure smooth service and addressed any issues or concerns in a timely manner.-Directed marketing and promotional efforts to attract customers and drive sales, which included social media campaigns and producing unique events (size ranged from 50-100 people)

Yountville, California

-Coordinated with various departments to ensure efficient set-up and supply management, adhering to department standards.-Received recognition from leadership for providing memorable training to a total of thirty (30) new staff members throughout my F&B manager position . -Maintained comprehensive knowledge of departmental policies and standard service procedures, becoming the subject matter expert within the department. -Remediated customer dissatisfaction by analyzing customers data to provide personalized solutions, which improved customer satisfaction by over 70%. -Monitored and facilitated the completion of 50+ maintenance projects, effectively communicating with engineering staff for repairs.-Conducted regular hazard inspections and implemented stringent sanitation measures.

Napa, Ca

-Oversaw reservations for Bardessono Hotel & Spa as well as Hotel Yountville which had over 150+ rooms with frequent full occupancy rate. -Promptly and efficiently, demonstrating expert knowledge of hotel amenities, services, and policies.-Demonstrated excellent organizational skills, customer service, and attention to detail by collaborating other staff members to resolve issues in a timely manner.-Maintained a high level of customer service and courtesy in all interactions, reflecting the luxury brand's standards and values.-Consistently met upsell goals by strategically promoting target merchandise using effective promotional approaches.-Participated in ongoing training and development programs to enhance product knowledge, customer service skills, and department performance.-Contributed to a positive team environment by fostering open communication, collaboration, and a shared commitment to excellence.