Nicole O'Neill Email & Phone Number

A starting member of our customer-focused team (CFT). Working on bugs and minor customer-requested features to ensure all of ENG can deliver a customer-first product.

Identify and orchestrate methods to enhance the Support and Enablement department workflows and third-party system use. Liaise with Product Management and Engineering to ensure excellent customer service and a customer-first product is provided. Assist in the bug and feature identification and triage as issues enter Jira, and before hitting the product team's queue. Zendesk Administrator for the Techincal Support team. Support customer-facing field teams in technical training and product education. Keep internal documentation up to date, accurate, and easy to navigate. Assist Technical Support Engineer team with priority and escalated support cases.

Assist Technical Support Engineer team with priority and escalated support cases. Liaise with multiple departments, such as Engineering, and Product Management to assure excellent customer service for all three products.

SAST solutions architect, formulating plans for success and configuring scans for customers. Work alongside Program Managers to build and standup security maturity programs for customers. Implementing SAST and DAST scanning for enterprises of all sizes. Provide technical support for the PMs and customers, ranging from assisting with client policy modeling to standing up virtual machines and product specific training. Liaise with multiple departments, such as Sales, Engineering and Product Management to ensure excellent customer service and a customer first product is provided. Support the Customer Success Management and Customer Enablement Teams in technical training and product education.

Assist in deploying the product for new clients in the first 30-90 days of their purchase. Provide basic and technical support for the clients from assisting with client accounts to directing how to set up Virtual Machines. Liaise with multiple departments, such as Sales, and Product Management to assure excellent customer service. Support the Rapid Deployment Team in all technical and education matters

Winter Garden, Florida, Us

• Provide technical support to ~100 education staff while providing exceptional customer service to ensure efficient processes• Install, monitor, and maintain network and computer systems for schools entire network • Assisting in the transition to Google for Education platform

New York, Ny, Us

• Provide daily online customer support for FanDuel users including troubleshooting problems, providing basic how-to’s, and ensuring customer account security • Utilized software including Oracle and NetVerify

Winter Garden, Florida, Us

• Educated 6th – 8th grade students in basic robotics using Lego EV3 software and products • Formulated lesson plan that included beginner and advanced tasks that students worked to complete

Lake Buena Vista, Florida, Us

Operated the ride, assessed and maintained the ride was running safely, helped guests on and off the ride, kept the area clean and clear of trash

Gaithersburg, Md, Us

Secretarial tasks, lead small group of middle school girls, organized and planned events both large and small, co-lead the high school worship band.

Bachelor Of Arts - Ba, Computer Science

General Studies