• Providing technical expertise as a Technology Product Manager at NFCU• Leading multiple portfolios including Security Compliance, Physical Security, Information Security, and Navy Federal Financial Group• Providing end-to-end lean portfolio solutions that meet the business and technical needs• Fostering an agile mindset environment to improve happiness and success within the team• Creating opportunities for growth and self-improvement• Empowering to do the best, while learning from mistakes, and becoming stronger

• Supported Metro Systems’ largest client Navy Federal Credit Union (NFCU).• Acted as a liaison between Senior Executives, Business, SQA, Technical Teams, and external vendors. • Collaborated with Project Managers, Technical Leads, Business Sponsors, and Operations Executives to ensure projects are production and operations support ready. • Lead and coordinated the testing efforts with internal teams and external vendors.• Lead the Organizational change process.• Worked closely with Business to understand the business needs and facilitate making business decisions.• Managed and train technical team resources.• Collaborated with Problem Management and Major Incident Management teams for incidents.• Worked in partnership with external vendors to coordinate vendor issue resolution, change management, deliverables, testing, reporting, and operation support procedures.• Defined documentation and operation support standards within the organization.• Managed Metro Systems, Inc. Tysons Corner/McLean location.

• Stored all researched documentation within SharePoint/DocShare and tagged it appropriately for easier access and search with revised taxonomy. • Designed SharePoint/DocShare training guide and presentation as part of Project.• Designed K7 Get Healthy Project presentation and brochure providing an overview and functionality details to promote the project and presented to NFCU Senior Management.• Trained /supported project manager, technical lead, analysts, quality assurance, and other project team members on the project activities.

• Technical Lead/Manager and liaison between Consumer Financial Protection Bureau (CFPB), Technical Teams, and Hosting Company.• Scrum Master and held daily scrum meetings.• Planned, designed, tested, and implemented government system by following agile methodologies, and CFPB corporate standards. • Migrated CFPB historical systems data to new system.• Interpreted government regulations to design an automated system.• Documented Quick Start Guide for the application to guide the users on ease of use.• Worked on automating the paper forms scanning process with Iron Mountain and saving the data to the new System.• Worked with the hosting company to ensure a FISMA compliant environment for the System.

• Senior Systems Analyst/Technical Lead and liaison between Business, Systems, Senior Management, and Quality Assurance.• Performed data, business and systems analysis by conducting JAD sessions, gathering and documenting requirements.• Implemented projected by following Agile methodologies, and USPS corporate standards. • Documented Systems User Stories, Technical Specifications, Process and Data Flow Mapping, and Prototyping Applications.• Conducted walk- through meetings with business users, senior management, and development team.• Actively participated in Scrum meetings, and backlog reviews. Worked closely with the development team to ensure project success.

• Systems Lead and liaison between Business, Systems, Senior Management, Quality Assurance, and external Third Party Distribution Partners and worked closely with them globally.• Utilized project management processes of project initiation, planning, production implementation, monitoring, and closing for all projects.• Performed analysis by conducting JAD sessions, gathering and documenting requirements.• Designed, tested, and implemented applications/systems/data feeds/system enhancements by following Software Development Life Cycle (SDLC) methodologies, DTCC, ACORD and Prudential corporate standards. • Documented Systems Requirements, Systems Design Requirements, Interface Control Documents, Test Plans, Test Scripts, Use Cases, Database Architecture, Database Design, Process and Data Flow Mapping and Prototyping Applications.• Collaborated with other Insurance Companies and data aggregators for various major projects.• Facilitated new product and enhancement releases by coordinating with various internal and external teams.

• Adjunct Professor teaching Computer Science courses to Associates and Undergraduate students. Taught in Fall 2007, Spring 2008, & Fall 2008.

• Performed data, business, and systems analysis by gathering business requirements from end users and conducting joint application design sessions for CACTUS and QNXT Applications.• Designed, tested and implement system enhancements for QNXT application by documenting Systems Requirements, Test Plans, Use Cases, Process and Data Flow Mappings. • Provided production support and extensive data analysis by executing complex SQL queries for QNXT and CACTUS systems.• Documented and designed an automated new provider load and update process eliminating manual and time consuming process saving time, resources, and preventing data entry issues.• Documented requirements for introduction of the QNXT Call Tracking Module.

• Performed data, business, and systems analysis by gathering business requirements and conducting design sessions for QNXT Applications.• Designed, tested, and implemented system enhancements for QNXT application. • Performed Release, Acceptance, Regression, & System Migration testing for QNXT application in the Production Support, Release Acceptance, and Development environments. • Documented technical specifications and trained team members in manual contract assignment.• Analyzed, configured and maintained professional, ancillary, and hospital contracts. • Audited system contracts and executed updates or recommended fixes.

• Administered and maintained several Windows 2000 and Windows 2003 servers.• Provided technical support to various locations throughout New Jersey and Delaware.• Documented several documents, training manuals and other IT Procedures.• Designed and maintained website for company subsidiaries• Responsible for compliance of Sarbanes-Oxley Act within the IT Department by designing a Tracking database and working closely with Deloitte & Touché auditors.• Installed and updated various software applications such as ADP, Dynamics, RouteMAPS, and EZRoute.

• Set up and solely maintained network for 250 employees and over 20 locations.• Documented customized training manuals, technical documentation and presentations.• Trained staff in various computer needs such as Network, Internet and Email.• Installed, updated and troubleshoot hardware and software throughout the agency.• Supervised administrative staff and ensured that the organization is HIPAA compliant.• Worked closely with ADP consultants in upgrading Payroll and Human Resource software.Kathy Mullery ·Associate Executive Director at The Arc of Monmouth To: Naureen Ghani Date: August 2, 2010 I am happy to recommend Naureen's work. As our one-and-only Help Desk staff, Naureen helped put our non-profit onto the technological map. She has enormous patience and is a wonderful teacher.