Nghia Huynh Email & Phone Number

Carson, California, United States

• Score big by helping LA Galaxy fans experience the excitement of live games with season tickets, full-season equivalents, groups, youth soccer partnerships, and premium tickets
• Score extra points by identifying premium opportunities and cross-selling to maximize revenue potential for clients
• Crush weekly, monthly, and annual sales goals like a top striker
• Deliver top-notch customer service to keep fans coming back season after season
• Tackle game day responsibilities, including rubbing elbows with clients and prospects, and working ticket sales booths and tables
• Kick off fun at events in the local soccer and business community, capture data from new leads, and build lasting relationships with local partners

Carson, California, United States

• Deliver exceptional customer service by warmly welcoming guests to the venue and demonstrating expertise in policies and procedures
• Act as a liaison between season ticket holders and LA Galaxy's staff during game days, ensuring that all guests have a positive experience
• Build and maintain positive relationships with premium season ticket members, providing personalized attention to meet their unique needs
• Monitor admission in premium season ticket member areas, diligently checking for appropriate credentials to maintain a safe and secure environment
• Complete the setup of all premium areas, including cabanas, suites, and premium lounges, ensuring that guests are comfortable and well-catered for

Inglewood, California, United States

• Lead a team of Guest Experience Representatives in a high-paced environment
• Facilitate briefings with Representatives at every event, ensuring that each team member is knowledgeable about event activities and prepared for the duties of their post
• Cultivate an environment of excellence by rewarding and recognizing team members who go above and beyond to deliver outstanding service
• Act as a coach by utilizing all available tools and resources, including training materials, rewards and recognition programs, and innovative ideas, to ensure policy compliance

Los Angeles, California, United States

• Assist in coordinating and executing special events and activations for season ticket holders such as autograph signings, benchwarmers, all-star lanes, MVP of the game, and half-time shows
• Support in conducting orientations and training sessions for new season ticket holders at the Clippers HQ
• Provide information about the new Intuit Dome arena model to fans and answer any questions they may have about the upcoming venue

Los Angeles, California, United States

• Delivering Exceptional Experiences: Ensured a memorable and enjoyable time for guests by providing top-notch customer service and addressing their needs with a friendly and helpful attitude
• Resolving Issues with Finesse: Successfully handled guest complaints, seating disputes, and ticket scanning errors, swiftly resolving conflicts and turning potentially negative experiences into positive ones
• Navigating the Crowd: Directed and assisted over 20,000 patrons attending entertainment and sporting events, guiding them to restrooms, concessions, and ATM locations, ensuring a smooth and efficient flow
• Ticketing Expertise: Expertly inspected and validated over 300 tickets, passes, and credentials, implementing color-coded tiers, date issued, and location criteria to ensure a seamless entry process
• Language Liaison: Provided clear communication and interpretation services for guests and fans, effectively conveying information about BMO Stadium and the LAFC and Angel City FC teams
• Safety and Security Awareness: Maintained a vigilant eye on crowd behavior, identifying potential risks and promptly reporting any safety concerns to ensure the well-being of all attendees

Costa Mesa, California, United States

• Act as a Guest Services liaison during training camp and all Los Angeles Chargers home games
• Serve as the eyes and ears for the Member Services team and provide SoFi Stadium information
• Greet guests and communicate entrance policies along with mobile ticketing assistance
• Assist with escorting of guests, and working Premium Areas when needed (Club, Suites, etc)
• Maintain a working knowledge of company and venue operations as well as ticket office policies
• Assist with various duties during home games to make for an enjoyable experience for all guests

San Francisco Bay Area

• Provide administrative and instructional support to adjunct faculty professors, including scheduling and organizing class materials and facilitating communication between professors and students
• Develop and maintain an alumni CRM platform, including data entry, tracking engagement, and reporting on progress
• Engage with prospective students, applicants, and alumni through email, phone calls, and in-person meetings to provide information about the school, answer questions, and help with the application process
• Assist in planning and organizing graduation and social activities, including coordinating with vendors, managing budgets, and ensuring a smooth and enjoyable experience for all participants

Novato, California, United States

• Track and analyze sponsored campaigns across all customers
• Assist in developing online sports-driven campaigns and contests
• Provide data analytics and insights for customers' fan profiles
• Assist with the day-to-day account management and content writing for various FanCompass clients
• Assist with the day-to-day account management of high-profile professional clients
• Run quarterly reports for assigned clients

Inglewood, California, United States

• Provide general information about Los Angeles and the Super Bowl LVI schedule of events
• Assist guests with registration and answer any questions or concerns about NFL OnePass
• Direct guests to ground transportation options and recommend local restaurants and attractions for their visit

Master Of Science - Ms, Sport Management

• Completed Cohort 23S of the USF Sport Management Master's Program • Interned at FanCompass • Researched focus on how to improve fan.

Bachelor Of Science - Bs, Operations And Business Analytics

• Conducted market research & data analysis as Research Assistant • Interned at Just In Time Logistics Corporation • Served as Treasurer &.

Education record

• Activities and Societies: CIEE Summer Intensive Chinese Language for Summer 2019