Nghia Huynh Email & Phone Number

Carson, California, United States

• Score big by helping LA Galaxy fans experience the excitement of live games with season tickets, full-season equivalents, groups, youth soccer partnerships, and premium tickets• Score extra points by identifying premium opportunities and cross-selling to maximize revenue potential for clients• Crush weekly, monthly, and annual sales goals like a top striker• Deliver top-notch customer service to keep fans coming back season after season• Tackle game day responsibilities, including rubbing elbows with clients and prospects, and working ticket sales booths and tables• Kick off fun at events in the local soccer and business community, capture data from new leads, and build lasting relationships with local partners

Carson, California, United States

• Deliver exceptional customer service by warmly welcoming guests to the venue and demonstrating expertise in policies and procedures• Act as a liaison between season ticket holders and LA Galaxy's staff during game days, ensuring that all guests have a positive experience• Build and maintain positive relationships with premium season ticket members, providing personalized attention to meet their unique needs• Monitor admission in premium season ticket member areas, diligently checking for appropriate credentials to maintain a safe and secure environment• Complete the setup of all premium areas, including cabanas, suites, and premium lounges, ensuring that guests are comfortable and well-catered for

Inglewood, California, United States

• Lead a team of Guest Experience Representatives in a high-paced environment• Facilitate briefings with Representatives at every event, ensuring that each team member is knowledgeable about event activities and prepared for the duties of their post• Cultivate an environment of excellence by rewarding and recognizing team members who go above and beyond to deliver outstanding service• Act as a coach by utilizing all available tools and resources, including training materials, rewards and recognition programs, and innovative ideas, to ensure policy compliance

Los Angeles, California, United States

• Assist in coordinating and executing special events and activations for season ticket holders such as autograph signings, benchwarmers, all-star lanes, MVP of the game, and half-time shows• Support in conducting orientations and training sessions for new season ticket holders at the Clippers HQ• Provide information about the new Intuit Dome arena model to fans and answer any questions they may have about the upcoming venue

Los Angeles, California, United States

• Delivering Exceptional Experiences: Ensured a memorable and enjoyable time for guests by providing top-notch customer service and addressing their needs with a friendly and helpful attitude• Resolving Issues with Finesse: Successfully handled guest complaints, seating disputes, and ticket scanning errors, swiftly resolving conflicts and turning potentially negative experiences into positive ones• Navigating the Crowd: Directed and assisted over 20,000 patrons attending entertainment and sporting events, guiding them to restrooms, concessions, and ATM locations, ensuring a smooth and efficient flow• Ticketing Expertise: Expertly inspected and validated over 300 tickets, passes, and credentials, implementing color-coded tiers, date issued, and location criteria to ensure a seamless entry process• Language Liaison: Provided clear communication and interpretation services for guests and fans, effectively conveying information about BMO Stadium and the LAFC and Angel City FC teams• Safety and Security Awareness: Maintained a vigilant eye on crowd behavior, identifying potential risks and promptly reporting any safety concerns to ensure the well-being of all attendees• Concert Connoisseur: Assisted with the organization and execution of concerts held at BMO Stadium, coordinating logistics, managing crowd flow, and ensuring a memorable experience for music enthusiastsAs a BMO Stadium Guest Services Representative, I embraced the dynamic nature of sports and entertainment events, delivering exceptional service, resolving issues with finesse, and creating a positive atmosphere for all guests.

Costa Mesa, California, United States

• Act as a Guest Services liaison during training camp and all Los Angeles Chargers home games• Serve as the eyes and ears for the Member Services team and provide SoFi Stadium information• Greet guests and communicate entrance policies along with mobile ticketing assistance• Assist with escorting of guests, and working Premium Areas when needed (Club, Suites, etc)• Maintain a working knowledge of company and venue operations as well as ticket office policies• Assist with various duties during home games to make for an enjoyable experience for all guests

San Francisco Bay Area

• Provide administrative and instructional support to adjunct faculty professors, including scheduling and organizing class materials and facilitating communication between professors and students• Develop and maintain an alumni CRM platform, including data entry, tracking engagement, and reporting on progress• Engage with prospective students, applicants, and alumni through email, phone calls, and in-person meetings to provide information about the school, answer questions, and help with the application process• Assist in planning and organizing graduation and social activities, including coordinating with vendors, managing budgets, and ensuring a smooth and enjoyable experience for all participants

Novato, California, United States

• Track and analyze sponsored campaigns across all customers• Assist in developing online sports-driven campaigns and contests• Provide data analytics and insights for customers' fan profiles• Assist with the day-to-day account management and content writing for various FanCompass clients• Assist with the day-to-day account management of high-profile professional clients• Run quarterly reports for assigned clients• Gain experience across account services, digital platform management, campaign analytics, and performance reporting• Work on a combination of individual projects and joint projects• Build a network through account management calls with the front office of assigned teams

Inglewood, California, United States

• Provide general information about Los Angeles and the Super Bowl LVI schedule of events• Assist guests with registration and answer any questions or concerns about NFL OnePass• Direct guests to ground transportation options and recommend local restaurants and attractions for their visit

Master Of Science - Ms, Sport Management

• Completed Cohort 23S of the USF Sport Management Master's Program • Interned at FanCompass • Researched focus on how to improve fan.

Bachelor Of Science - Bs, Operations And Business Analytics

• Conducted market research & data analysis as Research Assistant • Interned at Just In Time Logistics Corporation • Served as Treasurer &.

Education record

• Activities and Societies: CIEE Summer Intensive Chinese Language for Summer 2019