PROFESSIONAL PROFILE Secret Security clearance SAP, ERP, and Peoplesoft training  Excellent customer service, time management and organizational skills Provided technical support by phone and email for 12 years to Vice President, Director and manager of IBM Managed projects such as automate tickets, create rules for Customer Care mailbox, and run team meetings Troubleshooted laptops, desktops on wireless, LAN connectivity, Cisco and AT&T VPN (Virtual Private Network), printers, firewall, security, uninstalling and reinstalling programs  Computer skills : MS office, Corel Word Perfect, Lotus Notes, Mobile devices, Active Directory, network and server configurations Detail oriented and able to meet deadlines Reliable and hard working individual who enjoys new challenges Creating, managing and maintaining network accounts Basic knowledge of Linux, HTTPS, LAN, Java, HTML, Javascript, and FTP  Assisted with the backup and restore of files using Crash Plan and TSM (Tivoli Storage Manager) Effective multi-tasking and prioritizing in a highly dynamic environment Enthusiastic, committed, self-motivated, and able to learn on self initiative Excellent written and verbal communication skills Supportive team member and independent worker who can complete assignments without supervision Create a centralized knowledgebase to store technical documents