Nghi Lu Email & Phone Number

San Francisco, California

• Maintain, understand, and assist in the execution of all store operations, policies, and procedures.• Manage clear logging of daily, weekly, and monthly reports of deposit logs, expense reports, special order reports, repair reports, and sales goals.• Log all incoming and outgoing repair cases using Salesforce and following up with clients and vendors.• Email clients for marketing campaigns using Mailchimp and Outlook.• Build relationships with connections at corporate office to streamline reporting.• Coordinate corporate events and manage vendors and VIP guest list.• Organize all digital and physical information for easy access for all staff.• Assist with visual merchandising by creating stories for new arrivals and ensuring visual standards and displays are maintained.• Handle inbound calls and greet customers in a timely, professional and engaging manner to support Sales Associates with their clients needs.

San Francisco Bay Area

• Maintained and organized boutique’s packaging supplies and merchandise backstock. • Ensured that all incoming and outgoing shipments and transfers are executed in a timely manner.• Controlled inventory by receiving incoming merchandise, shipping out merchandise, auditing returned merchandise, and correctly re-ticketing merchandise. • Assisted with the execution and reconciliation of monthly cycle counts and annual inventory.• Aided with incoming phone calls in the absence of boutique’s office assistant.• Retained a thorough knowledge of all systems as they relate to Customer Service, POS, and Inventory Control.

San Francisco Bay Area

• Educated clients and provide relevant information about products and after care services.• Processed boutique's damages and defective merchandise.• Aided other boutiques in pulling merchandise for transfers and charge send requests.• Responsible for closing boutique and preparing daily deposits.• Assisted as an operational sales support to Fashion Advisors.

San Jose, Ca

• Produced graphic orders for family, teens, and boudoir clients by retouching photos and creating creative designed artworks using Photoshop, Lightroom, and Page Gallery.• Worked on graphic orders through production life cycle from photo shoots to finished media prints.• Responsible with customer facing administrative work such as booking photo and viewing sessions, managed order pick-ups, and coordinated special events.• Worked with third party vendors to make sure orders arrived in a timely manner.• Styled clients based on the photographer’s vision for the photo shoot.• Designed and created clothing for themed photo shoots.

San Francisco Bay Area

• Maintained high standards of visual presentation of merchandise for store's grand opening.• Managed storefront to achieve sales. • Created files for marketing materials using Photoshop & Powerpoint.

San Francisco Bay Area

• Conducted closet audits for clients.• Assisted in clients’ makeover and color analysis sessions by helping them find the right clothing that accentuates their skin tone, hair color, eye color, and body proportions.

San Mateo

• Contributed to the designer’s design and sewed garments using recycled materials.

Greater San Diego Area

• Worked with latex to create garments and accessories. • Assisted with designs and patternmaking/grading work for clients and for new collection.

Bfa, Fashion Design

Certificate Of Achievement In Image Consulting, Image Consulting