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Ho Chi Minh City, Vietnam

Ho Chi Minh City, Vietnam

- Support market managers to develop and sustain strong partner relationships by providing relevant support services to hotel partners.- Ensure, by operating Trip.com’s internal portals, that the partner hotels’ product is consistently optimized and competitive on corporation sites to maximize customer experience- Communicate with partners on behalf of the corporation to ensure a smooth check-in process for customers- Resolve payment disputes between partners and corporation-… Show more - Support market managers to develop and sustain strong partner relationships by providing relevant support services to hotel partners.- Ensure, by operating Trip.com’s internal portals, that the partner hotels’ product is consistently optimized and competitive on corporation sites to maximize customer experience- Communicate with partners on behalf of the corporation to ensure a smooth check-in process for customers- Resolve payment disputes between partners and corporation- Built Customer Analytics Behavior Dashboard using Looker Studio for Market Managers Show less

Ho Chi Minh City, Vietnam

* Business Analyst (for OPUS Logistics Platform Project)- Participated in product enhancement, cooperating with the development/QC team and clarifying customer requirements, and providing insights based on Logistics business knowledge and user behaviors. - Evaluate requirements from customers and project parties- Troubleshooting, resolving conflict data, etc. when detecting bugs.- Captured user feedback in implementing platform change requirements.- Planning activities and… Show more * Business Analyst (for OPUS Logistics Platform Project)- Participated in product enhancement, cooperating with the development/QC team and clarifying customer requirements, and providing insights based on Logistics business knowledge and user behaviors. - Evaluate requirements from customers and project parties- Troubleshooting, resolving conflict data, etc. when detecting bugs.- Captured user feedback in implementing platform change requirements.- Planning activities and resources to achieve project goals. Show less

Ho Chi Minh City, Vietnam

** Team Leader (Logistics Service Desk team)- Provide solutions to optimize working operations, and improve Service Desk members’ knowledge of the platform.- Support the team on customers Q&A.- Assisted in data collection and cleaning of labor hours spent on a project. Then conducted the statistical analysis and created visualizations to communicate the findings.- Training business and platform logic to current/new members of the teams: Service Desks, Testers, and BPOs

Ho Chi Minh City, Vietnam

- Support customers using the Logistics Forwarding platform through chat, phone calls, and email.- Interact and manage customers’ inquiries, issues, or complaints.- Assisting Leader tasks Assist in preparing reports and managing correspondence Conduct online research as needed

Ho Chi Minh City, Vietnam

- Contacted customers to set-up appointments, monitor satisfaction levels and upsell additional offerings.- Managed customer relationships through consultative sales techniques to attain individual sales goals.- Troubleshoot customer and driver problems.- Liaised with potential customers to determine needs and provide recommendations.- Check and track orders to detect abnormalities or fraud.

Ho Chi Minh City, Vietnam

- Created annual supplier forecasts for priority lines to maintain stock availability.- Gathered and moved materials to facilitate assigned displays.

Data Analytics Certification, Computer And Information Sciences And Support Services

Bachelor Of Business Administration - Bba, International Business, Gpa: 7.16