Nicholas Kaminski Email & Phone Number

Joliet, Il

Chicago, Illinois, Us

• Manage/Make changes to McDonald’s US Network.o Work in a team to resolve network issues regarding McDonald’s restaurants (internal network/Wi-Fi/POS).o Respond to tickets/escalations daily to troubleshoot restaurants/users with technical problems.o Part of an effort to deploy and install new in store network infrastructure to all 14,000+ McDonald’s restaurants across the system in a 2-year deployment timeline. Saves restaurants thousands of dollars in support and repair costs for faulty technology. Faster Wi-Fi for customer experience and restaurant staff. More effective POS service that allowed for next gen cashless to take effect in restaurants (chip cards). Less physical equipment needed in restaurant. 4G backup in case of primary internet failure for every restaurant.o Work as a team in an on-call rotation in which team members switch off 24/7 coverage in case of P1 emergencies.• Manage Active Directory infrastructure for MCD USA.o Managing GPO’s, groups, permissions, server updates.o Helped manage migration of domain controllers from location to location and location to cloud (hosted by external client).o Led project to document entire server network infrastructure and identify points of weakness and areas where more redundancy was needed to avoid failures. This resulted in change of DNS configuration on in restaurant devices to confirm redundancy where possible.• Manage email system for partners and restaurant employees across MCD network.o Assisted in migration of email platform to use a Global Account Manager web application for managers and owner/operators to modify necessary accounts as restaurant employees are hired and resign.

Chicago, Illinois, Us

•Member of the McDonald's Restaurant Service Operations team where I work on connectivity related issues in the 14,000 + restaurants across the U.S.•Revised the team's reporting process and currently provide daily/weekly/monthly reports based off of data that the team receives from our vendors.•Work with various ticketing systems where my team is an escalation point in which I am responsible for troubleshooting the issues specified, which would vary from network-related issues in the restaurants to assisting vendors with installations.•Work with Remote Desktop Connections and use command prompt to test connectivity to and from the MCD server to store devices.•Help to manage team's database (Service Ops) in Microsoft Management Studio and use SQL coding to query out specific data from the tables. •Completed Microsoft class 10747 for "Administering System Center 2012 Configuration Manager".•Completed a week long "Wireshark Webinar" from Viavi Solutions.•Primary contact for McDonald's holiday season "Cashless Escalation" process if there were to be a mass outage causing failure of cashless transactions in the holiday season.•Work with Exchange 2013 and the organization of Partners and Store Mail email accounts on Exchange 2013. Responsible for the maintenance of the publish groups for the accounts.•Present our team's role and of the network infrastructure/support methods to field employees of McDonald's (OTP's). This information is presented in their classes that the workers are required to complete at MCD HQ prior to being moved up to OTP Level 3.•Act as an escalation point for other employees experiencing issues in Active Directory and have access and exposure to the McDonald's environment (add/delete objects, change permissions, etc.).•Act as a backup for RSM software/patch deployments for the US environment and became knowledgeable in the SCCM environment (locate and understand when advertisements run and for which packages they will run for).

• Hosts and coordinates parties• Responsible for opening/closing of facility and handling payment transactions• Assists with recruiting, managing and scheduling employees

Chicago, Illinois, Us

•Establishing a new SSID for all McDonald’s restaurants (McDonald’s Free Wi-Fi). •Testing new wireless network to be used by employees in stores.•Installing and configuring devices to monitor network traffic to find source of wireless issues.•Utilizing Active Directory for device management and security.•Implementing mobile charging units at McDonald’s restaurants beta sites.•Testing wireless hotspot device with e*Restaurant application training sessions.•Utilizing WireShark to determine static/dynamic DNS.•Monitoring and reporting departmental hardware/software budget.•Leading project for configuration and testing of new servers in data centers.

Chicago, Illinois, Us

• Acting as main subject matter expert for the organization’s Microsoft Lync installation which included implementation, troubleshooting and best practices.• Utilizing SharePoint for organization and management of departmental documents.• Acting as technology lead where I managed and supported a temporary wireless infrastructure during the departmental golf outing.• Troubleshooting device prototypes for future use in stores• Leading a project for store re-IPing where I facilitated communication with a 3rd party vendor and testing during off hours.• Leading a project to remove unneeded virtual machines as well as creating new ones in a VMware environment.• Facilitating the installation of a device at a beta store site for handheld order taker.• Conducting systems and application testing for DNS, Certification, and AD for project.

Bachelor Of Science (B.S.), Major : Computer Information Systems & Information Security And Risk Management

High School