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Petaling Jaya, My

Petaling Jaya, Selangor, Malaysia

• Achieved the award of Best Employer in SOBA Award 2021 while spearheading the growth in Verdant Solar. • Bring in the best talents and create a cohesive workplace ecosystem where high performers thrive• Successfully ensured high performer ratio in company and maintained average turnover rate below industry standard. • Successfully ensure employee satisfaction ratings are at a healthy score even with the expanding team.• Maintained energy and enthusiasm in fast-paced environment.

Petaling Jaya, Selangor, Malaysia

• Developed strategies to bridge employees towards aligning better to company vision & achieving strategic goals.• Successfully increased Employee Satisfaction Ratings by 15%.

Wilayah Persekutuan

Strengthen retention implementation plan through strategically derived operating model and framework to protect existing customer base, to remain customer base & their subscription to services in TM

• Pioneer team in developing smart city in Iskandar Puteri, Malaysia through joint venture between Telekom Malaysia and Medini Iskandar Malaysia.• Project manages the implementation of Wifi readiness in Legoland and Smart Office in Medini Iskandar Satellite Office. • Customer fronting and provides consultative solution tailored to customers’ needs.

Customer Experience & Lean Transformation ProjectsPrimary Responsibilities: - Manage & execute transformation iniatives amongst TM restoration workforce using lean modus operandi towards increasing team productivity, sustain competitive edge, create organizational wealth, deliver exceptional customer experience and maximize stakeholder values.- Conduct strategic diagnostics to drive Service Culture improvement in TM Contact Centre.- Orchestrate tactical implementation of solutions in mindset & behavior aspects towards increasing Net Promoter Score( NPS) of the organization.

Telekom Malaysia

• Manages & orchestrates deployment of Change Management system in Network Operation Centre in enabling structured assessment to strategize impact of change, manage resources and improved productivity.• This project results in 20% reduction of restoration time with 15% productivity uplift.• Certified ISO 9001 Quality Management Auditor.