Leading the learning experience design for the development of K-12 artificial intelligence, app creation, and technical skills training and mentoring programs.

Led and mentored a team of instructional designers in the design and development of online courses in partnership with top-tier universities such as MIT, Stanford, Columbia Business School, Kellogg, Harvard, and Imperial College. Trained team on instructional design and online learning best practices and technologies, as well as best practices in interdepartmental collaboration and project management techniques. Interviewed, hired, trained, and managed SMEs for assigned projects.• Spearheaded initiative to streamline interactive learning software, increasing learner engagement and satisfaction, while also decreasing licensing fees by 30%• Executed accessibility audit and implemented remediation and quality assurance (QA) training plan, resolving widespread accessibility issues found in 85% of course catalog• Oversaw the filming, storyboarding, and production of world-class faculty video lectures • Reimagined internal design storyboards to improve usability and accessibility• Achieved 100% on-time delivery and a 95% Quality Matters (QM) score across courses

Engineered the complete project lifecycle for the creation of an integrated multi-year online program, encompassing workflow, documentation, technical troubleshooting, onboarding, and staffing. • Successfully rescued a high-profile project that was significantly behind schedule, increasing design and development speed by 40%, ensuring on-time delivery • Implemented a rigorous QA system reducing design and accessibility errors by 60%• Reduced time-to-market of course development by 50%• Trained internal teams on the development of learning content and customer support

Led and mentored a cross-functional team of over 10 online adaptive learning professionals, setting high design standards and optimizing processes for efficiency and accessibility compliance. Delivered adaptive design software training and presentations while excelling as the primary client liaison, effectively addressing feedback and concerns. Managed software issue resolution, recommended UX/UI enhancements, and ensured alignment with client needs. Developed and delivered onboarding and instructional design training for internal employees and external clients and SMEs. Introduced a cost-saving project management system, and provided invaluable training in project management techniques to senior instructional designers.• Implemented standardized course design documentation templates, decreasing QA errors by 20% and increasing accessibility compliance to 100%• Increased overall learner satisfaction by 25% and student success rates by 20%• Integrated Storyline, H5P, and Wiris interactive assessments to enhance adaptive design functionality, increasing learner engagement and knowledge retention by 25%• Leveraged Open Educational Resources (OER) to reduce development costs by 15% and time-to-market by 30%• Increased QM scores to 95% or higher across courses• Increased customer onboarding completion and goal success rates by 50% through the creation of adaptive learning training courseware and on-demand support resources• Achieved 100% retention rates for all customer contracts • Expanded premier partner contracts tenfold by successfully integrating an adaptive learning test course, achieving a 20% increase in user success and satisfaction• Secured a $250,000/year contract through a persuasive presentation and software demonstration to a prospective client committee.

Facilitated faculty engagement and training for faculty across 11 premier university partners, including the University of California - San Francisco, George Mason University, Biola University, Paul Quinn University, University of San Francisco, George Washington University, and Colorado State University.• Authored a white paper entitled “Engaging Online Students to Increase Student Success, Satisfaction and Retention”; and presented key findings at the Online Learning Consortium conference in 2015.• Developed training and onboarding materials to increase faculty design collaboration satisfaction and delivery effectiveness by 25%.• Delivered online curriculum development and online teaching best practices presentations face-to-face and remotely to university faculty and program directors.• Developed course evaluation KPIs to incorporate measurements for online teaching best practices.• Trained and coached faculty partners on effective usage of the LMS platform, increasing student success and retention by 25%

Managed cross-functional teams in designing, developing, evaluating, and revising over 70 courses across 11 premier university partners.• Improved design documentation, decreasing errors found in QA reviews by 25%• Standardized workflow processes, increasing development efficiency by 20%• Developed multimodal training, including online interactive role-playing tutorials• Collaborated with university partners to understand their goals, challenges, and needs, and tailored solutions to improve faculty and student satisfaction and success.

Interviewed, hired, trained, and managed cross-functional teams in designing, developing, evaluating, and revising over 50 K-12 courses.• Rescued multiple delayed course development projects, ensuring on-time delivery• Optimized design documentation, increasing development speed by 15%• Standardized interactive tutorial templates, increasing development speed by 33%• Managed project timelines, resources, deliverables, and budgets to ensure 100% on-time delivery of high-quality courses

Designed and developed interactive online financial literacy tutorials for teenagers aligned to national teaching standards. Implemented training LMS, created performance support job aids, and drafted design concept of an online financial planning program for adults. Conducted needs analysis of HR and training departments to identify organizational and process improvement opportunities.