Quan Nguyen Email and Phone Number

- Composed BRD, FDD, WBS, SRS and user stories documents to help facilitate software design and development processes.- Conducted market research using related product, market and share data to get competitive insights & project development initiatives- Created process flowcharts & BPMN to illustrate current procedures and identify areas for improvement.- Utilized visualization tools to create compelling prototype presentations for stakeholders.

- Collaborated with internal departments to identify solutions that align with customer requirements.- Proposed tailored, innovative solutions to address identified issues and optimize customers' IT operations using VNG Cloud's products.- Offered comprehensive support to customers, addressing concerns and technical challenges, ensuring a high level of customer loyalty.- Gathered & analyzed customers' feedback and corresponded to internal teams, providing insights to enhance product offerings and service delivery.