Benjamin Ngo Email & Phone Number

Vancouver, British Columbia, Canada

• Increased collections by over $16,000 after creating automations that identify Accounts with mis-configured billing settings
• Improved marketing email deliverability by identifying an additional 5% of bounced addresses to eliminate from the master mailing list
• Reduced annual costs by over $2,500 after reducing Salesforce data storage usage by 26% and retiring a redundant data management service
• Increased efficiency of revenue teams by identifying and removing over 1,700 redundant leads from legacy testing or failed imports

Vancouver, British Columbia, Canada

• Improved the user experience of over 350,000 Consultants by creating an extensible tab framework to replace redundant solutions from over 5 pages
• Streamlined Prospect capture for a $1.3 billion organization by resolving complex bugs related to Google integrations and CSV imports
• Strengthened the effectiveness of PSA software by closing old bugs and writing Technical Documentation for deployment processes
• Furthered the productivity of over 800 Consultants by implementing Salesforce with targeted Permissions Sets, Field Level Security, and Reports

Vancouver, British Columbia, Canada

• Increased visibility of business health by developing a JavaScript utility that processes time cards and outputs Resource time spent by Project and Activity
• Fostered employee skills by establishing a Knowledge Base, deploying 8 distinct Spaces, migrating 718 articles, and training close to 100 employees
• Modernized company website by refactoring legacy Recruitment styling, updating the Privacy Policy, and replacing outdated branding assets
• Expanded the impact of Sales efforts by customizing demo Salesforce environments with visuals, branding, and product information from 2 client prospects

Burnaby, British Columbia, Canada

• Increased visibility into 54 services by documenting a Service Catalog with conditions such as system dependencies, access rules, and escalation workflows
• Streamlined Major Incident processes by introducing 3 incident phases, defining roles for 5 actors, and diagramming a supporting 17-step workflow
• Deployed a trial desktop ordering system by coordinating 13 team members, tracking project progress, and writing knowledgebase articles
• Furthered preparations for 2 faculty initiatives by analyzing current state systems and capturing future state objectives along 5 key objectives

Langley, British Columbia, Canada

• Improved morgue throughput by 25% after interviewing 11 stakeholders and identifying a redundant one-week process from workflow analysis
• Supported management in understanding hospital flow by programming a VBA script that processes and charts 4 months of bed occupancy data
• Identified 5 recommendations to improve sleep room utilization by investigating responses from 9 stakeholders and touring 8 rooms

White Rock, British Columbia, Canada

• Improved organization-wide records standardization by creating over 192 employment summaries involving employees from 3 different mergers
• Contributed to miscellaneous tasks including preparing over 200 T4 and T4A tax forms for distribution and documenting inventory from 2 service locations
• Addressed WorkSafeBC requirements by analyzing answers to a 49-question survey and identifying employees benefiting from additional training

White Rock, British Columbia, Canada

• Increased net fundraiser proceeds to 284% by leading a team of 16 volunteers in securing logistics and sponsors over a 4 month project
• Upheld project accountability by hosting 9 event committee meetings and preparing the respective agenda and minutes for CEO approval
• Enabled smooth project succession by creating a comprehensive training package with 32 project documents and an event checklist with 94 steps