- Handle customer inquiries regarding products/services through e-commerce platforms, delivering providers, and hotline. - Collaborate with relevant departments to provide optimal customer support. - Conduct surveys to measure customer satisfaction with product/service quality. - Actively promote loyalty programs and special promotions to customers. - Identify customer needs through feedback and surveys and propose service improvement plans. - Plan and execute training programs for new employees and team development. - Allocate and monitor the activities and tasks of the customer care team, update work schedules and attendance, propose and report on the team's work. - Compile reports according to regulations and relevant reports on a daily, weekly, and monthly basis when requested.

- To process in a professional and confident way to passengers' questions or queries - New ticket sales using the Airlines agency reservation system Issue tickets and make changes to passengers' bookings when appropriate and in accordance - Timely and accurate issuing of tickets - Deal with reissues due to voluntary and involuntary changes to customers' journeys - Provide support to customers with amendments to their end-to-end holiday experience.

- Support teachers checking equipment. - Supporting Native teachers to manage students in the classroom, and stabilize the class - Prepare teaching materials such as stationaries, materials for arts, and science projects. Recognition and achievement: Responsibility, patiently and friendly

- Receive hotlines, emails, surveys, and communication channels to assist or transmit accurate information to relevant departments to grasp the problem status. - Handle 100% of customers' complaints to provide appropriate solutions and alternatives, follow up to ensure resolution, and covering they get a response in the shortest average time. - Guide customers on contract procedures, product packages, and how to use the App - Check, update, and remind departments to correct operating errors and monitor the progress of clients using our service. Recognition and achieved: Certificate of achievement from 25 FIT in the category of "Best Customer Service Officer in July and September 2022".

Main responsibilities:- Sell goods for foreigners and Vietnamese people at the restaurant.- Introduce, consult products and answer customers' queries.- Ability to advise customers- Ability to work in groups- Have skills to control the work- Assist to control goods in and out-Make reports of sales every day.- Attended Sales Skill Course in the CompanyRecognition and achieved:- Advertising products of the Company to customers effectively: contribute to a 20% increase in the number of customers within one month of working.-Easing to please customers, making them buy more than their intended.