Ngoc Vuong Email and Phone Number

- New business development - Maintaining and cultivating long-term relationships with existing partners and key customers to generate opportunities in new business, cross- and up-sales - Lead group of internal & external team in the delivery of pitching stage to meet the growth and development of new businesses.- Recommend necessary improvements for the Department (including, but not limited to, the structure, policies, and the training program of the department).- Conduct quarterly Sales/Market/Business review meetings with the new/potential Client to consult and up sales.- Report routinely and non-routinely to the Operations Director.- Oversee the execution and involve in the monthly report to keep track the quality. - Involve and give recommendation in crisis management happened in execution level.- Proactively creating strategic plays to enable solution selling and create high-value opportunities- Accurate business planning across the territory, tracking of key transactions and projects, making a sales forecast. Pipeline management.

• Manage project independently and team to reach the revenue.• Build & develop current client relationships & act as main point of contact between client & agency• Consult with client on project/business issues & provide actionable & proper digital solutions• Develop well-written, accurate & inspiring creative briefs with thoughtful insights • Effectively work with team members to judge & develop innovative ideas & strategic direction• Develop proposal & present proposal to client effectively• Daily manage & mentor team of AEs/SAEs to run projects & ensure everything is completed on time, within quality control & budget• Daily manage & control internal expectations & resources• Deal with internal issues & suggest solutions to higher level regarding people problems• Produce timeline, CE & other paper works independently• Evaluate project quality or docs before sending to client• Conduct basic trainings related to client service skills & soft skills to team

• Independently manage project with revenue up to $50K• Build & develop current client relationships & act as main point of contact between client & agency• Run full digital project externally & internally effectively• Consult with client on project/business issues & provide actionable & proper digital solutions• Develop well-written, accurate & inspiring creative briefs with thoughtful insights & suggesting direction• Effectively work with team members to develop innovative ideas & strategic direction• Daily manage & mentor team of Account Executives to run projects & ensure everything is completed on time, within quality control & budget• Daily manage & control internal expectations & resources• Produce timeline, CE & other paper works independently• Evaluate & manage project report before sending to client• Continuously update new digital trends, campaigns locally or globally to share internal team

• Supporting on going daily client’s requests and directly reporting to account manager.• Discussing of products, services and advertising requirements of each particular client• Setting up meetings with clients and other agency staffs• Taking notes and presenting timeline of each client’s project.• Working with the team members to brief media, creative and research staffs.• Liaising with, and acting as the link between, the client and advertising agency by maintaining regular contact with both, ensuring that communication flows effectively• Meeting deadlines and prioritizing tasks• Writing reports, keeping records and other documents related to client’s project.• Undertaking administrative tasks internally.• Monitoring the effectiveness of client’s activity.• Arranging and attending meetings.

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- Assigned tasks and schedule to suitable staffs (03 staffs), trained them how to deal and negotiate price with customers. Even with how to smile when customers come and leave.- Motivated staffs to accomplish tasks (minimize errors on booking) by instituting extra commission for the best-sell staff monthly.- Responded marketing campaign for the office. (Advertised in TanSonNhat hospital, RMIT students, Melior students, relatives, designed leaflets and business card etc.)- Performed accounting duties for the office. (profit and expenses, salaries for staff, rewards).- Dealed with customer’s complaints and resolved problems to satisfy customers.

HONG BAO Law Office - Ho Chi Minh City - English to Vietnamese and Vietnamese to English translator. - Contacted customers by phone/ email and arranged lawyer ,,schedule. - Managed customer files and other related documents. - Experienced working with Peoples Committee, Peoples Court of HCMC and other competent authorities.

SAO VIET Air ticket office ­ Ho Chi Minh City - Interacted directly with customers, responded with online domestic and international booking. - Dealed with foreign customers in English. Advised them and ensured they can get the cheapest price but good quality. - Contacted current or loyal customers via email, phone to provide update information about new promotions. (hotels, tours, air ticket) - Responded for errors.