Ngoc D. Email & Phone Number

Washington Dc-Baltimore Area

Reston, Virginia, United States

Chantilly, Va

- Generating a 10-12% increase in total monthly sales contributing to $1.5M in sales annually.- Working in a group ranging from 3-15 staff to help operate one of the most profitable First Watch out of 360 locations.- Implementing new menu introduction strategies, increasing customer purchases of entrees by 10% on average.- Assisting in the training of new waiters, ensuring attention to detail and comprehensive understanding of the restaurant’s operation and practices.- Utilizing strong conflict resolution skills, developing strong interpersonal skills and listening skills with patrons to meet patron’s needs and expectations.- Strategizing with the head manager of First Watch and one other employee while demonstrating decision-making skills in order to accommodate 650-720 consumers in a limited timeframe.

Fairfax, Virginia, United States

- Created and posted social media content to promote Cheeky Monkey's art gallery- Conducted research on potential prospects to increase sales- Educated clients about the artworks at Cheeky Monkey's gallery show.

Fairfax, Virginia, United States

- scheduled appointments and conducted calls regards to patients billing- Managed a database of 250+ patients- Communicated with more than 25 patients and insurance companies daily

Ashburn, Va

- Interacted with customers and developed relationships to enhance the guest's experience to ensure 100% guest satisfaction- strategized with 4-6 team members to accommodate 700+ guests in a fast-paced manner to operate efficiently and effectively