• Promoted to Area Manager II in recognition of exceptional performance and leadership• Continue to lead and manage a team of Area Managers and Associates to ensure operational excellence and achievement of performance goals• Analyze operational data and trends to identify areas for improvement and implement effective solutions• Collaborate with cross-functional teams and stakeholders to achieve business objectives• Conduct performance evaluations, provide feedback, and coach team members to foster professional growth• Ensure compliance with company policies, procedures, and safety regulations• Represent the company's values and foster a positive work culture

• Led and supported a large team within a time-sensitive and demanding environment• Implemented career development plans for direct reports, resulting in increased employee engagement and retention• Acted as a subject-matter expert on activities and processes, ensuring adherence to standard work procedures• Ensured a positive and safe work environment while upholding health and safety standards• Managed business, technical, and fiscal functions of the delivery station operations• Oversaw Associate training processes and on-road audit mechanisms, resulting in improved efficiency and accuracy• Successfully resolved disputes with Delivery Service Partners through effective negotiation and problem-solving skills• Developed and executed strategies to meet customer demand, achieving high-quality service levels• Proactively managed Driver and DSP relationships, fostering collaboration and optimizing performance• Monitored Driver staffing and fleet pipeline to ensure sufficient capacity for smooth operations• Collaborated with regional Fleet Management leadership to validate vehicle demand and ensure compliance

• Reconnected a large database of clients with financial representatives to assist with their financial and insurance needs• Maintained and serviced an extensive client database for the firm• Worked directly with the Senior Advisor Team to gain experience and further knowledge of financial services• Implemented marketing campaigns to generate revenue

Managed end-to-end recruitment process, including job postings, resume screening, interviewing, and candidate selectionFacilitated employee onboarding and orientation programs, ensuring smooth transitions for new hiresMaintained accurate employee records and HR databases, ensuring data confidentiality and compliance with data protection regulationsAssisted in administering employee benefits programs, handling enrollment, changes, and inquiriesProvided support for employee relations activities, addressing queries, concerns, and conflicts in a timely and professional mannerCoordinated performance management processes, including goal setting, appraisals, and development plansEnsured compliance with labor laws, company policies, and HR best practicesAssisted in organizing employee engagement initiatives, training programs, and HR-related eventsContributed to HR projects and process improvement initiatives as assigned

Led intern recruitment process, including screening and interviewing potential candidatesPlanned and executed goals, events, and implementationsDeveloped and maintained relationships with local businesses to drive frugality initiatives