Mai Nguyen Email & Phone Number

- Monitor team daily activities; Coordinate tasks and resources; Facilitate and lead project meetings- Project planning, build and manage a schedule to ensure work is identified, assigned and completed on time- Work closely with Delivery Leads, Product Owners to clarify, analyze the work packages delivery and delivery process. Also, communicate daily with them to ensure they are fully informed of project status at all times- Timely and proactive response to requests for service from all areas of the business- Work closely with both Offshore software teams and Onshore teams to make sure the fully understanding business requirements and proper feedback of two sides- Manage customer's requests, analyze changes and follow a process of changing requests- In conjunction with the Technical Leads, QA Leads, Business Analyst, ensure the team deliver and foster quality software and solutions; address the source of errors, issues or problems until they are resolved- Ensure the development delivery processes are being applied for all development activities, project and maintenance/enhancement- Identify and remove obstacles to achieving project efficiency

- Determine and define project scope and objectives- Develop and manage a detailed project schedule and work plan- Act as BA role to get requirements from customers; do requirement analysis and clarification; analyze difficult tasks before assign and instruct them to team members; draw wireframe and work directly with designer to have project UI/UX design- Work closely with PO (customer side) and design new features from business idea- Review/manage bug reports to ensure re-producibility and quality- Prepare data and do demo to customer- Report project status to customer and delivery manager- Monitor progress and make adjustments as needed- Manage internal staff expectations as well as client’s project expectations- Work with stakeholders and assure milestone dates are being met

- Propose test strategy for new coming projects- Work directly with customers in supporting UAT and project maintenance- Assign suitable resources into project- Review members' work status and result to give feedback on time- Organize many internal training sessions to members about testing techniques and business domain knowledge- Research skills and tools to apply into current working process of the company- Give feedback to members and guide them how to improve in case of need

- Join every meetings during sprint: planning, stand-up, review/demo and retrospective meeting- Define test plan and test strategy- Design test execution, test data of business logic to support analyzing and testing- Assign tasks to members and do peer-to-peer review to make sure the quality of test- Analyze specifications to get clarified & confirmed from PM- Issue tracking and analyzing to predict risk to PM- Do UAT and demo project features to customer before production

- Work onsite in Malaysia to get requirements from client- Analyze and clarify requirements by making questions & giving solutions- Design Business Requirement Document and some requirement specifications- Transfer requirements to development team- Keep track changes of requirement and make sure they're in scope- Propose ideas and solutions to development team

307/12 Nguyen Van Troi Street, Ward 1, Tan Binh Dist, Ho Chi Minh City, Vietnam

- Clarify tickets and discuss with clients via Skype, email- Design and execute test cases- Open bugs, verify and manage the gathering of results- Design test plan- Assign tasks and review members'​ work results- Report to manager every week by email- Join testing training from expert team

District 5, Ho Chi Minh City, Vietnam

- Manage QC team with 10 members- Involve in recruiting and training new staffs- Define test strategies for projects- Participate in defining configuration management process, verification and validation process, according to CMMI maturity level 3

District 5, Ho Chi Minh City, Vietnam

- Write test plan: estimate time & resource based on project scope, define testing environments- Create and execute test cases- Open bugs, verify and manage the gathering of results- Arrange & chair weekly team meetings, focus on targets & achievements- Report to senior managers on progress and issues