Ngọc Nguyễn Email & Phone Number

Hanoi, Hanoi, Vietnam

- Be assigned to be under Customer Services Unit;- Resolve all complaints and requests receiving via email and hotline with ensuring the quality of excellence customer services;- Prepare and consolidate monthly reports relating to customer services;- Assist officer in charge and Head in carrying out projects as assignment;- Assist to review and revise existing internal guidelines to comply with the prevailingly effective legal documents; - Assist to issue new manual to ensure smooth banking operations;- Coordinate with relevant functional departments to fulfill the requirements for issuance pf the internal guideline and manual.

- Establish a collaborative relationship with prospective clients from various sources such as networking, referrals.- Reviewing clients' needs to identify suitable insurance packages.- Track insurance claims to ensure client and company satisfaction.- Respond to clients’ insurance-related questions and issues.- Partaking in scheduled company events.- Guaranteed revenue by month.- Ensure satisfaction, trust and nurture relationships with customers

Hà Nội

- Verify the needs and appropriateness of enterprise customers when receiving solution consultancy registration;- Analysis of problems encountered by customers in the process of corporate governance and operation;- Proposing appropriate technology solution through presentations and Demo.- Negotiate a plan for cooperation and technology deployment;- Coordinate with the implementation department to ensure that the Technology Solution is successfully applied to the Customer;- Guaranteed revenue by month, quarter and year;- Ensure satisfaction, trust and nurture relationships with customers.

- Provide credit products and services to entity in assigned book customer;- Prepare credit packages and proposals for further submission to higher level;- Ensure compliance with the prevailing internal regulations and State Bank Vietnam regulations;- Follow up the quality of portfolio in order to ensure that there is no direct credit losses;- Ensure all documentation is valid and complete in assigned portfolio- Be highly responsive to customer needs & ensure client satisfaction in an environment where client needs are constantly changing.

Hanoi, Viet Nam

- Write and upload product advertising post via Facebook, Forum...- Introduce, consult products and answer customers' queries via phone, message and email.- Make reports of sales every day- Assist to control logistic weekly