Ngoc-Van Nguyen Email & Phone Number

Durham, Nc, Us

Greensboro/Winston-Salem, North Carolina Area

Serve as subject matter expert and architect of the new health claims electronic data interchange file flow. Created each step of the claim adjudication process and code automation to conduct the monitoring, communication, and transfer of claims through the system.IT Operations team lead for companywide transition and modernization from the AS400 IBM legacy claims adjudication system. Facilitated code promotions between six configuration environments through use of Microsoft Visual Studio\TFS. Created and facilitated testing scenarios between the Application Development team and vendors. Actively supporting the pilot and first wave transition of clients to the new system.Created 100+ automated MFT jobs using the GoAnywhere MFT platform, generating a business cost savings of approximately $250,000/year. Manage ~17,000 monthly automated file transfers and 200 vendor contacts. Import an average of 10,000 claims daily into the claims adjudication system. Work with auditors to ensure job controls, error logging, and resolution is compliant with operational agreements. Lead On-call Ops analyst for after hour support of production outages and code deployments.Conduct stakeholder analyses, gather process requirements and technical specifications to design and implement full automation of all file transfers to\from the business. Minimized chances for unintentional PHI disclosure from manual file transfers. Designed an automated SQL report that monitors MFT processes exceeding average run times, alerting the IT Operations team to investigate and consult with the database administrator on memory leaks or hung processes on the SQL servers.

Winston-Salem, Nc

Provide technical and analytical support of eDiscovery projects for BullDox document review teamCreate and maintain all project documentation, including data processing requirements, project workflows, production specifications, and search protocols.Create Sharepoint extranet sites for attorney/client communication and secure document exchangeInvestigate client and attorney complaints and facilitate resolutions in Relativity, Microsoft Office programs, and Sharepoint

Winston-Salem, Nc

Conduct and coordinate legal research for clientsRecruit and manage the screening of potential participants for focus group studies Assist in jury selection through public background research of potential jurors and attorney voir dire analysisStreamlined transcription process of juror questionnaire processing and improved workflow efficiencyProgram and manage Microsoft Accesss databases for jury research projectsPrepare quarterly and yearly financial reports for the Trial Consulting Department