Huynh Ngo Email & Phone Number

Ho Chi Minh City, Vietnam

Control all movements of green coffee traded from Latin America, East Africa and Asia to Australia.- Deliver the proper, timely & cost-effective execution (contract creation, shipping schedule, label & marking, stuffing, documents, payment, claim, ...) - Control client's exposure to foresee potential issues & risks- Maintain customer satisfaction by offering premium quality of deliverables and building strong and long-lasting relationships with all stakeholders- Reconcile warehouse stock monthly.

Ho Chi Minh City, Vietnam

Coordinate closely with head office, shippers, clients, service providers (banks, shipping lines, warehouses, forwarders, and local agents, brokers) to ensure the execution of shipments/deliveries from South America to destinations (anywhere in the world) in the most efficient way.- Be in charge of full shipment/delivery process & keep related parties informed/involved timely and accurately: sample sending for approval, shipping instruction, shipment schedule, documents, invoices, weight claim, coffee damaged, insurance, ...- Reconcile monthly stock- Check invoices from service providers to approve costs- Maintain an effective and updated filing system of contracts, orders, shipment, internal and external reports.

Vietnam

- Customer service (80%): Deliver positive experiences to customers by proactively following up their shipments; Daily handle customer’s requests via calls and emails; Take care of key clients; Solve exceptional cases (Loss OBL, loss container, customer claim, long transit time, short-shipped,...), Keep relationship with important customers.- Internal sales representative (20%): Filter potential customers, reach them to understand their needs and propose suitable service; Convince and negotiate with customer to close deal; Manage service delivery.- Lead projects (Longstanding, CMD decommission, Customer Satisfaction and Loyalty Survey) and collaborate with internal parties included monitoring offshore GSC team to ensure smooth execution of any shipment.Achievements:- The 1st CEP to win trucking opportunities: 4 new customers (Vegetexco Binh Phuoc, Thao Tam Co. Ltd, Thien Thanh Trading, Viet Duc Ha Tay Co. Ltd)- Receive Maersk SPOT Award for good performance.- Knowledge: Ocean transportation process from placing booking, proceeding documents, customs manifest to delivery of cargo end-to-end; General process of supply chain management, especially inland transportation and customs clearance.- Skills: Be better at Time management, Problem solving and Multi-tasking by handling daily calls & emails; Improve customer service and communication skill when relieving upset customers; Enhance collaboration skill when working with internal teams; Gain negotiation skill from sales task and get familiar with working under high pressure.

Ho Chi Minh City, Vietnam

S.O.C Institute is a hub which connects learners, mentors and companies in many fields such as Sales, Marketing, Logistics, E-commerce,... by specialized courses. - Connect to people having a lot of knowledge and experiences in specific fields and invite them to be lecturers/trainers of S.O.C. Then work with them to propose proper courses like Logistics, Marketing, Supply Chain, Purchasing, HR...- Find enterprises to use S.O.C’s service (Sales B2B): collect information, telesales, cold meeting, close the deal and keep the relationship with these enterprises. - Control the quality of S.O.C’s courses- Do market research to understand customers’ needs and competitors’ methods, then propose the proper development strategies.- Training and inspire R&D Executives. Manage and assign tasks to other members and support them to fulfill their tasks.- Work with other departments to make everything goes smoothly.

Vietnam

S.O.C Institute is a hub which connects learners, mentors and companies in many fields such as Sales, Marketing, Logistics, E-commerce,... by specialized courses.- Plan and orient activities for the team and boost sales; - Train and lead team members to fulfill their task;- Consult and take care of customers; - Sell courses of S.O.C (such as General Logistics, Sales Forwarder, Digital Marketing,...); - Hold some events or seminars to promote the image of S.O.C.

Vietnam