Nicholas Gotangco Email & Phone Number

Picayune, Mississippi, United States

Picayune, Ms

Performing both routine and complex transactions for credit union members• Accurately balancing a cash drawer containing up to $10,000 and operating teller cash recyclers (TCRs) containing up to $100,000.• Navigating multiple computer systems such as Symitar, Synergy, and Evolve to accurately fulfill members’ requests while mitigating potential losses for the credit union.• Complying and staying up to date on current banking regulations as applicable to a teller’s role (Bank Secrecy Act, Reg CC, etc.).• Utilizing Synergy relationship management software and the AIDINC method of communication to optimize the member experience.• Referring members and non-members to the appropriate personnel when their needs exceed services I can provide.

Picayune, Ms

Managing ever-changing workplace priorities while providing excellent customer service• Production of beverages while ensuring regulations and procedures are met to local/state laws.• Coordinating liquor inventory improving inventory tracking and creating a reduction of product loss.• Trusted to accurately operate a POS with a cash till.• Provide training system orientation to managers in training and other new employees to ensure operational excellence. • Liaison between customers and management to ensure adherence to all operational procedures while successfully mitigating any customer dissatisfaction.• Improving guest service standards by initiating stringent training and assessment protocols.

Baton Rouge, Louisiana Area

Managed complex and frequently changing workplace safety projects. • Trusted to flag equipment and maintain safety in confined spaces while adhering to Occupational Safety and Health Administration (OSHA) guidelines.• Maintained job hazard analyses and logs.• Hands-on experience performing manual labor, managing construction materials, and basic carpentry.

University, Ms

Served as a teaching assistant dedicated to the Modern Languages Japanese Department. Dedicated to high quality, integrated, rigorous units of study that align with the University’s standards and guidelines. • Served as a mentor and tutored new students in Japanese, ensuring each had success in their studies.• Helped with daily classroom management and organization communicating with professors, students, and administration on academic policies and procedures.

Osaka, Japan

• Conducted English-language conversation sessions for Japanese students, providing assistance to master English language mechanics.

University, Ms

• Maintained multiple calendars for faculty, keeping schedules productive and manageable.• Answered telephones, screened calls and visitors, scheduled appointments, and resolved both routine and complex inquiries.• Maintained tracking spreadsheet for improving receptionists’ recordkeeping.

University, Ms

• Answered telephones, screened calls and visitors, scheduled appointments, and resolved both routine and complex inquiries.