● First-Mile Management: + Collaborate with sellers, driver teams, internal hubs, and purchasing to ensure timely pickups and smooth delivery to Fulfillment Centers.+ Track and report key metrics, such as lead times and on-time pickup rates, to drive improvements in operational efficiency.● Middle-mile management: + Oversee mid-mile logistics, ensuring all shipments reach hubs on schedule at the lowest cost.+ Work closely with Fulfillment Centers and shipping providers to resolve issues promptly, ensuring trucks arrive at warehouses as quickly as possible.● Last-mile management: + Supervise delivery teams and third-party logistics (3PL) partners across multiple regions, to ensure fastest and safest delivery possible.+ Resolve issues during the delivery process to enhance customer satisfaction and help drivers deliver faster and easier.● Key achievements: Collaborated with various departments, the delivery team, and 3PL partners to optimize logistics processes; improved flexible thinking and problem-solving skills in a dynamic logistics environment.

- Main responsibilities:+ Update data and coordinate with carriers to solve arising problems to ensure the quality of daily operations and prepare relevant reports.+ Cross-check operating costs with third-party logistics and manage invoices and documents.- Key experience:Collaborate with various departments

- Main responsibilities:+ Supervised daily operations to ensure the quality of delivery services.+ Evaluated, proposed initiatives to improve, and optimized operational processes and technology to ensure delivery system quality.+ Improved working conditions for workers and optimized warehouse layouts.- Key experience:+ Sharpening of Excel skills to analyze data.+ Knowledge of transport and warehouse operational processes.+ Effective communication with deliverymen and warehouse workers

Placed orders and coordinated with other departments to solve goods-related problems.

- Supported customers in the usage of Smartlog’s transport system.- Constructed solutions for several system modules.