Mark Ngotwa Email & Phone Number

Nairobi, Kenya

Kenya

Ensure that proposed and existing functional architectures are aligned with organisational goals and objectives. Provide functional expertise, direction, and assistance to the rest of the software development team. Produce dynamics AX functional specifications based on business requirements and contribute to their development and evolution. Adherence to industry best working practices and procedures and contribute to their evolution and enhancement. Maintain and keep up to date the documentation of functionality to accepted industry and ISO standards. Contribute knowledge and advice in the formulation of test plans to check functional and non-functional requirements. Maintain ownership of the solution throughout the development process. Assist the Business Analysts and Developers in the successful translation of requirements into a workable solution. Assist the QA team in the formulation and successful execution of test scripts and scenarios. To contribute to effective user testing. Review new and existing functional specifications for compliance with departmental standards. Collaborate with development managers and project managers to determine project scope and vision communicating progress to stakeholders as required. Conduct research on emerging technologies in support of systems development efforts, and recommend technologies/approaches that will increase cost effectiveness and systems integrity. Build effective working relationships with Product Managers, Professional Services, Support and internal Development staff. Participate in the effective transition of the team's methodology according to the needs of the business. To understand and communicate the issues and possible solutions to business problems. Report on findings and make recommendations for improvement.

Develop and implement a strategy to penetrate target markets, including lead generation techniques and continuous learning about available technologies.Discover customer needs through methodical and thorough approach to understanding their business initiatives, long-term strategies, and immediate goals.Consult with sales engineers and other technical staff regarding feasibility/accuracy of technical solutions and related pricing.Prepare accurate, professional proposals and make presentations to qualified leads.Utilize assistance from project managers, systems engineers, senior consulting engineers, sales support staff, and others to ensure efficient implementation and ongoing wide and deep sales approach.Remain apprised of market, technical, and other business trends, share data with manager and/or senior account executives to develop effective sales tactics.Cultivate repeat business by supporting post-sale customer service and/or troubleshooting as requested by manager.

Nairobi

Develop and implement a strategy to penetrate target markets, including lead generation techniques and continuous learning about available technologies.Discover customer needs through methodical and thorough approach to understanding their business initiatives, long-term strategies, and immediate goals.Consult with sales engineers and other technical staff regarding feasibility/accuracy of technical solutions and related pricing.Prepare accurate, professional proposals and make presentations to qualified leads.Utilize assistance from project managers, systems engineers, senior consulting engineers, sales support staff, and others to ensure efficient implementation and ongoing wide and deep sales approach.Remain apprised of market, technical, and other business trends, share data with manager and/or senior account executives to develop effective sales tactics.Cultivate repeat business by supporting post-sale customer service and/or troubleshooting as requested by manager.

Kenya

Schedule fuel maintenance for signal poles of Orange Mobile across the nation. Coordinate with Maintenance Engineers across Kenya to ensure continuous availability of the poles. Negotiate competitive fuel prices with distributors in different national regions. Formulate reports on the fuel consumption of all regions and signal poles while accounting for over and under supply. Ensuring efficient use of fuel.Preparing reports with the fuel manager to be reported to the Executive Project manager. Respond to emergency fuel requirements. Determine future fuel requirements to ensure continuous availability.

Maintain customer experience levels within the quality standards stipulated. Handle objections bybuilding rapport with customers. Update information onto the CRM. Adhere to Data Protectionpolicy with regards to confidentiality of customer details. Recognize opportunities for cross sellingto customers, by advising on new and existing services which may suit their requirements. Patientlylistens and responds to customer queries. Understand and adhere to the escalation process. Providepeer support to other Customer Service Representatives in an effort to improve overall teamperformance.

Product Manager, Product Management

Bachelor Of Commerce (B.Com.), Finance

Certificate In Computer Programming, Computer Programming, Distinction