Nick Gozdiff Email & Phone Number

Lake Forest, California, United States

Lake Forrest Ca

• Provided exceptional support troubleshooting various PC and MAC issues ranging from simple resets to complex kernel errors.• Utilized Manage Engine/Service Desk for ticket tracking, documentation and inventory control.• Applied Smart Deploy for imaging laptops/desktops for travel and new employees. Smart Deploy was also used to update existing laptops/desktops migrating from Windows 7 to Windows 10.• Created new users and modified current user privileges on an as needed bases via active directory. • Assisted in managing Commvault server performing backup and restore procedures on an as needed basis.• Kept a detailed inventory of travel laptops and burner iPhones for employees.• Allocated RSA hardware/software tokens for VPN access as well as troubleshoot various VPN connectivity issues.• Provided remote desktop support via LogMeIn or Manage Engine including Virtual machine configuration and troubleshooting.• Configured and managed Printer Logic server deployment of printers and maintained the Ricoh C300 series printers in all buildings as well as HP Designjet T730 plotters.

Irvine Ca

•Provide 3rd tier level support for Help Desk and Desktop Group Tiers 1 and 2 including VDI related issues.•Document steps taken to diagnose and resolve issues for future reference for various teams.•Support VPN including troubleshooting, certificate management and setting up remote users country wide and international.•Document and test required applications and configuration for desktop migration. •Active directory user management and policy editing. •Work with project teams and developers to ensure the teams understand compatibility with thin client and server based computing architecture requirements.•Identify analyze and resolve client’s issues via remote applications (Dame Ware, Team Viewer, vSphere console).•Troubleshoot wireless network connectivity local and remote using packet sniffers and speed test apps.

Anaheim Ca

•Support all stores nationwide POS system concerns regarding operations and sales processes. This included both hardware and software via telephone and remote desktop support.•Analyze calls continuing to update help desk ticket notes coordinating the necessary departments to resolve level 3 issues.•Completed projects earlier than deadline as assigned by supervisor.•Assist in level 1 support in cases of level 1 queue overflow.

Irvine

•Responsible for the installation and configuration of conference rooms and client desktop level hardware.•Provide post move in support to customers as they occupy their new work spaces.•Provide technical support, general help and onsite training for new authentication procedures and updated Windows 7 / 10 PC’s.•Follow instructions and guidelines to ensure installation of all project hardware and software is done correctly.•Report issues, suggestions, variances to assigned project team lead.• Work as needed with representatives from facilities, telecom and other third party contracted companies.•Provide remote support as needed.

Irvine Ca

•Provided trouble shooting and maintenance of company network that included modifying user access, port forwarding, and firewall modifications. Supported VOIP infrastructure, e-mail and Peachtree Accounting System.•Provided technical support in a fast paced, high volume environment for hotel and resort properties nationwide via on site visits, phone, e-mail, Skype and PC Anywhere. Customized software, resolved lock maintenance issues and key creation concerns. •Conducted on-site training for property staff regarding software usage, lock programming, guest/staff key creation, and lock maintenance resulting in a positive overall customer satisfaction experience for the Miwa Lock product.•Assisted the sales team in identifying the best product for the customer by answering technical questions and providing an analysis of the new client and property’s needs.

Irvine, Ca

.Inspect and test malfunctioning medical or related equipment, following manufacturers’ specifications and using test / analysis equipment. .Configure medical equipment to properly communicate to the hospital’s or clinic’s network. Tasks included verifying the DICOM standard which involved port forwarding, firewall configurations and virtual networks. .Study technical manuals and attend training sessions provided by equipment manufacturers to maintain proficiencies in the field. .Interact with client vendors and support customers when working with third party software/hardware issues. .Explain and demonstrate correct operation and preventive maintenance of medical equipment to personnel.

Santa Ana, Ca

•Provided technical and sales support to all Omega locations and customers relating to applications, hardware, software, networkable instrumentation, process control and wireless product line.•Provided technical support via phone, email and Live Assist for 50 plus inquiries a day.•Updated and edited user manuals by verifying technical information, testing procedures as well as ensuring ease of use prior to product release.•Served as project manager for the EIT II serial to Ethernet converter to bring the product up to 2013 and beyond standards. Compiled and analyzed marketing data to target specific product needs. Directed the distribution of tasks in order to meet project deadlines. Collaborated with engineering and sales to ensure the EIT II exceeded customer expectations.•Performed on site training. Facilitated and resolved problems relating to customer installations.•Replicated customer and product issues in order to provide solutions. Generated reports for marketing and engineering which outlined product problems/resolutions which contributed to product improvements and ease of use.•Verified the accuracy of customer’s product orders to insure their needs were met most efficiently utilizing an AS400 point of sale system.

Irvine, Ca

•Provided technical support via telephone and live assist for all Lantronix products, which included serial to Ethernet networking, serial to WiFi networking, Secure Console Servers, and KVM over IP for both Embedded and External product solutions.•Responsible for testing our entire product line to ensure effective functionality with the Linux Operating System.•Created Frequently Asked Questions reference lists for the Lantronix website exceeding the monthly quota.•Worked with engineering and marketing departments in updating manuals by proof reading and analyzing ease of use. •Performed duties as a consultant and provided a thorough understanding of TCP/IP, serial data communications and WiFi network topologies to utilize the most effective product and assure ultimate customer satisfaction.•Tested products and replicated customer issues in order to provide a solution and document the findings for the EscalationManager.•Developed and conducted training seminars for products and topics including effective communication for both TechSupport and Sales Departments to best understand the product as well as stressing key sales points.

Tustin, Ca

•Maintained overall CSI “Customer Service Index” of 100%.•Exceeded sales quotas while maximizing dealership gross profit.•Maintained Toyota and Scion certification by staying up to date with ever changing product knowledge.•Successfully closed sales by overcoming objections; negotiating price; explaining warranties and financing in great detail to ensure that the customer is clear regarding the sales transaction

Irvine, Ca

•Collaborated with contractors and electricians to oversee successful fuel site startups.•Created detailed schematics for site layouts utilizing Visio.•Updated and configured Fuel Force software using SQL and tailored reports to client’s specific needs following ODBC specifications.•Provided both phone and remote access support regarding hardware and software via PC Anywhere.•Configured TLS (Veeter Root) to interface with fuel controllers.•Provided hardware/software on-site maintenance for clients such as Sempra Energy, Clean Energy, Kern County, Fresno Area Transit System and the Los Angeles Police Department.

Bachelor Of Science (B.S.), Computer Information Systems

Activities and Societies: Member of D.B.M.A. (Data Base Management Association)

Diploma, General, 3.8 Gpa