A dynamic and results-driven experienced HR professional with over 8 years of experience in various aspects of HR such as HR Policy Formulation and Implementation, Talent Sourcing, Talent Management, Performance Management, Training and Development, Employee Relations and Communication, HR Analytics and all aspects of Human Resources Administration. Over the years in my job roles, I have attained a managerial level, which has broadened my experience and leadership capabilities.Having initiated and managed the HR function from scratch with the past organization I worked for, I have a proven track record of leading the HR team and charting the right direction for employees in the organization; initiating and driving data-driven HR strategies, and initiatives, implementing effective policies and procedures, and optimizing HR processes to enhance employees' and the overall organizational performance. To better manage the HR function, I have leveraged data and analytics (data mining, cleaning, analyzing, and dashboard creation) to provide actionable insights that drove informed business decisions. Over the years, I have gathered and analyzed a wide range of HR data, from employee onboarding, performance metrics and appraisals, to turnover rates. This data-driven approach informed and shaped HR strategies and initiatives, thereby resulting in a remarkable increase in overall workforce productivity. The derived insights allow for precise decision-making, addressing specific areas for improvement and ensuring a more productive and engaged workforce. I have also deployed HR data to identify trends, patterns, and opportunities that enabled strategic decision-making in hiring and retention, training and development, performance management, and improved employee experience, which have contributed to organizational growth. I am committed to using data analytics to drive HR initiatives, enhance workforce productivity, and ultimately, help the organization achieve its business objectives at any time.
Self-Employed
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FreelanceSelf-Employed Jan 2024 - Present
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Head, Human Resources And AdminSproxil May 2018 - Dec 2022Lagos State, NigeriaI oversaw and managed the Human Resources Department end-to-end. I carried out several strategies ranging from Recruitment and Selection, Employee Onboarding and Retention, Employee Engagement, Training and Development, Performance Management, Workplace Safety, Employee Record Keeping, Policies and Procedures Documentation etc. My responsibilities spanned across but not limited to the following:Led the HR department, overseeing all aspects of HR strategy and operations.Worked hand in hand with the organization's senior management to develop and execute workforce planning strategies to meet current and future staffing needs.Developed and implemented HR policies, procedures, and programs to align with organizational goals and promote employee engagement and retention.Led recruitment and talent acquisition efforts, including sourcing candidates, conducting interviews, and managing the entire hiring process with efficient strategies, thereby reducing time-to-fill vacant positions and saving valuable time and resources.Provided insights that helped reduce the then-prevalent employee attrition rate to 15% from 50%, with analytics.Implemented performance management systems and processes to monitor employee performance, provide feedback, and support professional development.Managed employee relations, including conflict resolution, disciplinary actions, and grievance handling.Managed the compensation and benefits administration, ensuring competitive and equitable compensation packages. This led to a motivated and satisfied workforce, as well as the ability of the company to attract and retain top talent in a competitive job market. -
Human Resources And Admin OfficerSproxil Oct 2014 - May 2018Lagos, NigeriaManaged the day-to-day administrative functions of the company and that of the Managing Director;Coordinated recruitment activities, including job postings, screening resumes, scheduling interviews, and conducting reference checks.Managed employee onboarding process, ensuring new hires had a smooth transition into the organization.Maintained accurate employee records and HRIS data entry, ensuring compliance with company policies and regulations.Responded to employee inquiries regarding HR policies, benefits, and other related matters in a timely and professional manner.Developed and implemented HR policies and procedures, ensuring compliance with relevant laws and regulations.
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Executive Assistant To The Md/Business Development And Admin OfficerCfs West Africa Limited Aug 2009 - Aug 2014Lagos, NigeriaMarketing of company's products;Sourced clients/customers for the business;Maintained existing relationships with clients and prospects;Managed the day to day administrative functions of the Managing Director;Handled the office administrative functions;Worked with client’s project team to establish project objectives, elicit project requirements and document clients’ expectations. Proffered pro-active solutions to increase customer service levels across clients' service touchpoints; Engaged in customer satisfaction and employee surveys for clients and documented reports;Worked on feedback given by clients to ensure appropriate return on investment is achieved and improved performance and relationships. -
Customer Care OfficerDirect On Pc Limited Sep 2008 - Jun 2009Lagos, NigeriaIdentified and resolved customers’ queries effectively and efficiently, whilst maintaining the acceptable service quality standard. Followed through on customer queries ensuring prompt resolutions and feedback. Escalated and routed customer issues to the relevant process operators where necessary. Performed necessary system transactions related to customers’ requests. -
Audit/Tax TraineePedabo Feb 2007 - Dec 2007Filed and obtained tax clearance certificates for clients. Prepared tax computations for clients. Filed clients’ PAYE returns to relevant tax authorities.
Ngozi Ugonna - Acipm, Phri, Mhrap Skills
Ngozi Ugonna - Acipm, Phri, Mhrap Education Details
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Economics
Frequently Asked Questions about Ngozi Ugonna - Acipm, Phri, Mhrap
What company does Ngozi Ugonna - Acipm, Phri, Mhrap work for?
Ngozi Ugonna - Acipm, Phri, Mhrap works for Self-Employed
What is Ngozi Ugonna - Acipm, Phri, Mhrap's role at the current company?
Ngozi Ugonna - Acipm, Phri, Mhrap's current role is HR Professional - HR Strategy || HR Analytics || Talent Sourcing and Management || Training and Development || Employee Engagement || Virtual Assistant..
What schools did Ngozi Ugonna - Acipm, Phri, Mhrap attend?
Ngozi Ugonna - Acipm, Phri, Mhrap attended University Of Abuja.
What skills is Ngozi Ugonna - Acipm, Phri, Mhrap known for?
Ngozi Ugonna - Acipm, Phri, Mhrap has skills like People Development, Strategic Human Resource Planning, Staff Development, Hr Strategy, L&d, Employee Training, Human Resources, Executive Leadership, Employee Learning And Development, Interviewing, Training And Development, Hr Metrics.
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