Nelli Grzes Email & Phone Number

United States

Deerfield, Illinois, United States

• Maintains contact with clients on a regular basis to develop a relationship.• Outlines all details of convention events in the form or EO’s and Resumes.• Send GDR to clients for their review and approval.• Prepare group resumes containing detail of all reservations, billing and EO reservation.• Attends all appropriate hotel meetings (EO meeting, Resume meeting, etc.)• Responsible for receiving rooming list on time and monitoring reservations receipt and entry• Work with clients to select food & beverage catering options• Coordinate and monitor event timelines and ensure deadlines are met and with no overlapping• Work within company software for attendee registration and management• Manage e-mail correspondence both internally and externally

Rosemont, Il

• Fields inquiry calls to appropriate Sales and Catering Managers.• Prepares catering packets for clients• Develops and maintains filing systems.• Attends all appropriate hotel meetings (BEO meeting, Resume meeting, etc.)• Maintains contact with client on a regular basis to develop a relationship.• Outlines all details of convention events in the form or BEO’s and Resumes and distributes so as to provide timely information to all hotel departments regarding set-up, purchasing, and scheduling needs.• Send BEO’s to clients for their review.• Responsible for receiving rooming list on time and monitoring reservations receipt and entry• Prepare group resumes containing detail of all reservations, billing and BEO reservation.

Northbrook, Il

Sales & Catering Coordinator:• Foster relationships with current and potential clients• Track quarterly and yearly sale expenses to record growth and identify areas of improvement.• Plan and execute events with personalized Banquet Event Orders for each individual client.• Implement quarterly marketing goals, project planning, promotions, and budget control.• Achieved $99,000 in revenue during the holiday month of December 2015.• Attend networking functions to seek out prospective clients.• Uphold a strong connection with fellow employees.Hostess:• Train and certify new hostesses. • Present a warm and hospitable demeanor to guests as they arrive and depart from the restaurant.• Anticipate and address guests’ service needs while ensuring that special requests are observed• Display high levels of customer service in both telephone and in-person interaction. • Organize reservations, plan the daily seating chart, and complete all opening and/or closing duties.

• Perform all front desk procedures in a competent and efficient manner. • Assist in building contracts and event supervision.• Maintain knowledge of local event activities and hours of operation for dining options available. • Resolve guests’ issues and complaints, with empathy and a focus on guest satisfaction. • Answer and assist in phone calls inquiring about past invoices and charges.

Xerta, Spain

• Adapt to the Spanish culture through language courses and first hand experiences.• Uphold the high standards necessary for a Michelin Star restaurant and 5 star hotel• Work as Banquet server for events between 30 and 200 guests.

• Present property to prospective residents and sign new leases.• Answer and resolve questions or concerns • Remain available to residents during assigned night shifts.