- Checking in and out for customers by Opera system.- Handling all guest and internal customers requests/complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily- Providing all hotel services and tourist information- explaining the room features- Selling/Upselling rooms and all hotel facilities- exchanging money for customers- Showing rooms and hotel facilities for visitors- Enrolling membership for customers- Recommend some good local places to guest..* Activities:- MC (Master of Ceremony) for staff party ( Fashion Show 2011)

- Booking flight tickets for customers via Sabre Airlines system- Meeting room rental, Internet, Fax, Business Card, Fedex,DHL delivery services,....Achieved+ Employee of the month award in October, 2010.+ Fist Team Performance prize in year end staff party.• MC for monthly birthday staff parties, year end staff party, village market on tet 2011, third-class Labour Medal Rewarding Ceremony, New year 2011 party at Gold Coast hotel

A Hostess at Café Indochine Restaurant.A Waitress at Hai Van Lounge Bar, Lagoon Bar.A Waitress of Banquet.