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Dat Nguyen Email & Phone Number

Sr. Manager C-Suite IT Executive Services and IT Operations at Sandisk
Location: Fremont, California, United States 10 work roles 2 schools
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Current company
Sandisk
Role
Sr. Manager C-Suite IT Executive Services and IT Operations
Location
Fremont, California, United States
Company size
25619 employees

Who is Dat Nguyen? Overview

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Quick answer

Dat Nguyen is listed as Sr. Manager C-Suite IT Executive Services and IT Operations at Sandisk, a company with 25619 employees, based in Fremont, California, United States. AeroLeads shows a matched LinkedIn profile for Dat Nguyen.

Dat Nguyen previously worked as Manager C-Suite IT Executive Services at Western Digital and IT Technical Project/Program Manager at Cisco. Dat Nguyen holds Bachelor'S Of Arts, Economics from University Of California, Santa Cruz.

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Sandisk

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Profile bio

About Dat Nguyen

A career IT Professional of over 20 years specializing in end to end Technical Support Leadership. Highly skilled in end to end Support Delivery with exceptional skill in building and managing holistic Support Ecosystems that begin with in-the-moment access to support content/tools/agents, and extends through active partnerships with Service Owners to reduce support impact. Possessing robust knowledge of IT strategy, integrating services, operational processes, tools/technologies, managing set/track/measure of KPIs, and partnering in complex global enterprise environments to drive service improvement. As a leader, proven success connecting and refining teams to foster a culture of cooperation, collaboration, trust and openness to deliver the most effective and efficient IT experiences. Further supplemented by a successful work history of leading teams through transformation, transition and service delivery utilizing ITIL processes, Lean Agile methodologies and leading engineering development teams employing the Software Development Life Cycle (SDLC) processes.

Current workplace

Dat Nguyen's current company

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Sandisk
Sandisk
Sr. Manager C-Suite IT Executive Services and IT Operations
Fremont, CA, US
Website
wdc.com
Employees
25619
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Company profile
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10 roles

Dat Nguyen work experience

A career timeline built from the work history available for this profile.

Sr. Manager C-Suite It Executive Services And It Operations

Sandisk

Fremont, CA, US

Manager C-Suite It Executive Services

Current
Western Digital

San Jose, California, United States

Apr 2021 - Present

It Technical Project/Program Manager

Cisco

San Jose, California, United States

Developed IT programs for the Digital Workplace Transformation specializing in compliance policy, cloud services, technical support processes and support readiness. Led multi-discipline programs with global cross-functional teams, partners and stakeholders providing change management, transformation, service efficiencies and improved user experiences..

Oct 2018 - Nov 2020

Product Owner

Cisco

San Jose, CA

Led a team developers, architects, and UX designers to develop and deliver the strategy and roadmap for internally developed web and mobile software solutions that aggregate and unify end user transaction experiences for the request and approval gates for services in the enterprise.Responsibilities- Develop the development roadmap through service.

Nov 2014 - Sep 2020

Business Development Manager - Digital Transformation

Cisco

San Jose, CA

Managed the business operations, customer relationships, and development runway for a global Agile software engineering team of 26 delivering internal SaaS and PaaS solutions for organizations which required end to end software engineering services. Owned the pipeline, finances and service delivery for onboarding new services into the enterprise.

Feb 2012 - Oct 2017

It Business Analyst - Cisco Easyapps@Work

Cisco

San Jose, CA

Served as the lead Business Analyst for concept review to assess the use case and business value for proposed software solutions with a focus on user experience. Coordinated build roadmap with the development teams utilizing the SDLC and managed the program finances.Responsibilities - Assist product owners with developing use cases and business value to.

Jan 2010 - Jan 2012

It Analyst

Cisco

San Jose, California, United States

Performed as Senior Analyst for support solutions evaluating the user support experience to streamline and improve response and resolution time. Developed support innovation opportunities for improved processes, tools, and incident identification/resolution automation. Key Accomplishments - Delivered the company’s first Knowledge Management System for self.

Aug 2007 - Dec 2009

Sr. Accounts Manager

Cisco

San Jose, California, United States

Integrated partner services for IT Support, ensuring that known issues, bugs, processes and SLA’s are in place for newly supported services. Served as a virtual team member representing Support Ops on Service Teams to influence the product roadmap and reduce the service support impact. Responsibilities - Serve as POC between Support, Service Owners and.

Mar 2003 - Jul 2007

Sr. Support Operations Lead

Cisco

San Jose, CA

Responsible for daily operations leading +40 IT support engineers in the San Jose Technical Support Call Center for the Enterprise Global Support team. Functioned as Ops Lead for hiring, performance review, scheduling, mentoring, training and development. Responsibilities - Ensure teams meet or exceed KPIs of 3.8 CSAT, 60% FCR, 70% RR - Ensure agent.

Dec 2000 - Feb 2003

Call Center Support Technician - Cisco Systems Inc. Global Technical Response Center

Peoplesoft Job Group

San Jose, CA

PC and business applications call center support agent for the Cisco global enterprise of 75K+ employees in the San Jose team. Responsibilities - Provide technical support for hardware, software, accounts, and business applications - Interact and manage cases with users via phone, email through the Case Management System - Deliver on KPI targets for case.

Feb 2000 - Nov 2000
Team & coworkers

Colleagues at Sandisk

Other employees you can reach at wdc.com. View company contacts for 25619 employees →

SV Steven Vu Steven Vu Colleague at Sandisk San Jose, California, United States, United States View → HS Hana Septa Sumaniarsih Hana Septa Sumaniarsih Colleague at Sandisk Indonesia, Indonesia View → CA Conrad Artagame Conrad Artagame Colleague at Sandisk Calabarzon, Philippines, Philippines View → BE Bhaskar Ellaboina Bhaskar Ellaboina Colleague at Sandisk Hyderabad, Telangana, India, India View → AJ Ajai Jujai Ajai Jujai Colleague at Sandisk Penang, Malaysia, Malaysia View → EC Eduardo Cantillo Eduardo Cantillo Colleague at Sandisk Long Beach, California, United States, United States View → MM Miss Moethiie Miss Moethiie Colleague at Sandisk Malaysia, Malaysia View → JS Jabiwulla S Jabiwulla S Colleague at Sandisk Karnataka, India, India View → NJ Nasir Jamil Nasir Jamil Colleague at Sandisk Santa Clara, California, United States, United States View → DP Deepika Padhy Deepika Padhy Colleague at Sandisk Brahmapur, Odisha, India, India View →
2 education records

Dat Nguyen education

Bachelor'S Of Arts, Economics

University Of California, Santa Cruz

Activities and Societies: Merrill College Residential Life Staff (Residential Advisor API Theme Floors) 1994-1996Fields of Study.

High School Diploma

Milpitas High School

Activities and Societies: - Vietnamese ClubAttended Milpitas High School as a resident of the city of Milpitas. Course work included.

FAQ

Frequently asked questions about Dat Nguyen

Quick answers generated from the profile data available on this page.

What company does Dat Nguyen work for?

Dat Nguyen works for Sandisk.

What is Dat Nguyen's role at Sandisk?

Dat Nguyen is listed as Sr. Manager C-Suite IT Executive Services and IT Operations at Sandisk.

Where is Dat Nguyen based?

Dat Nguyen is based in Fremont, California, United States while working with Sandisk.

What companies has Dat Nguyen worked for?

Dat Nguyen has worked for Sandisk, Western Digital, Cisco, and Peoplesoft Job Group.

Who are Dat Nguyen's colleagues at Sandisk?

Dat Nguyen's colleagues at Sandisk include Steven Vu, Hana Septa Sumaniarsih, Conrad Artagame, Bhaskar Ellaboina, and Ajai Jujai.

How can I contact Dat Nguyen?

You can use AeroLeads to view verified contact signals for Dat Nguyen at Sandisk, including work email, phone, and LinkedIn data when available.

What schools did Dat Nguyen attend?

Dat Nguyen holds Bachelor'S Of Arts, Economics from University Of California, Santa Cruz.

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