Sue Pham Email and Phone Number
I'm an adept Inside Sales & Marketing professional with a robust 7+ years of experience in retail, technical support, and customer service. My educational journey began with a Bachelor's degree in Hospitality Management from Toulouse University (France), which I complemented with a post-degree diploma in Marketing Management from the University of Winnipeg's PACE program (Canada).My sales journey has equipped me with exceptional communication, relationship-building, and market insight skills. As a former Sales Account Manager, I've assisted clients in understanding complex financial concepts, guiding them toward profitable decisions in forex and cryptocurrency trading and investment. Collaborating with Introducing Broker partners, I've successfully developed client management strategies and leveraged educational resources for network growth.What sets me apart is my ability to seamlessly transition my sales expertise into marketing. Leveraging my comprehensive background, I've also earned a Digital and Social Media Marketing Certificate, combined with a Management Certificate. These credentials reinforce my marketing acumen and underscore my commitment to staying current in the dynamic world of marketing. With that being said, I understand the power of effective communication, identifying customer pain points, and crafting compelling value propositions. Equipped with data-backed insights and a customer-centric approach, I'm driven to elevate marketing initiatives to new heights.
Mwg Apparel
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Ecommerce SpecialistMwg Apparel Feb 2024 - PresentWinnipeg, Manitoba, Canada -
Customer ConsultantThe Body Shop Nov 2022 - Jun 2024Winnipeg, Manitoba, Canada• Assisted customers, responded to their skincare/body care and haircare inquiries, and educated customers on available product options to meet and exceed customer service experience• Maintained and organized store displays to enhance product visibility and expedite product location activities • Performed cash and credit payments as a cashier, using the point-of-sale (POS) system -
Senior Account ManagerExness Sep 2016 - Dec 2021Kuala Lumpur, Malaysia• Acquired 200+ new customers monthly and retained existing customers by making 30+ outbound calls per day to establish, develop and maintain strong business relationships with current and prospective customers•. Investigated and resolved customer complaints or issues via phone/chat/email to strengthen the company's reputation and grow customer retention• Managed customer accounts and documented all customer service requests or reports using Salesforce, JIRA and Zendesk CRM• Conducted onboarding trainings and on-the-job trainings for new hires -
Customer Service Representative (Microsoft Account)Concentrix Nov 2013 - Aug 2016Kuala Lumpur, Malaysia• Handled 30-50 inbound calls/chats daily from Microsoft customers and partners, with duties including signing up new customers, searching customer data, locating relevant information and responding to technical inquiries. This includes various Microsoft solutions such as Microsoft 365 & Office, Windows, Windows Servers, Windows Phone, Microsoft Surface, Xbox, Azure, Visual Studio, Bing, Skype, Outlook and Microsoft Loyalty Program.•. Resolved 300+ weekly incoming requests via telephone, mail, chat, social media and webmail•. Maintained strong computer and website navigation skills when entering customer data, generating service requests and documenting customer interactions with various databases and applications in a multi-tasking environment• Excelled within a service-oriented company, demonstrating strong communication skills in speaking, writing, reading and listening with high respect for customers from diverse backgrounds -
Sales ExecutiveBest Western International Mar 2013 - Sep 2013VietnamPerformed direct room sales for retail customers, travel agencies and corporate businesses. -
Guest Experience AssistantFour Seasons Hotels And Resorts Dec 2011 - Jan 2013Four Seasons Resort Langkawi, MalaysiaTook care of VIP guests including meet & greet customers, arranging rooms, transportation and activities, attending to guests' requests and coordinating between guests and other departments. This would help improve the customer travel experience and increase customer satisfaction. -
Manager In TrainingFour Seasons Hotels And Resorts Dec 2011 - Jun 2012Four Seasons Resort Langkawi, MalaysiaI was a Management Trainee working across different departments including Front Office, Housekeeping, Concierge and Food & Beverage. -
Sales & Marketing InternSix Senses Resorts & Spas Jun 2011 - Sep 2011Evason Ana Mandara Resort & Six Senses Ninh Van Bay Resort, Vietnam
Sue Pham Education Details
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Marketing/Marketing Management, And Digital & Social Media Marketing -
Hotel, Motel, And Restaurant Management -
Hotel And Restaurant Management
Frequently Asked Questions about Sue Pham
What company does Sue Pham work for?
Sue Pham works for Mwg Apparel
What is Sue Pham's role at the current company?
Sue Pham's current role is E-commerce Specialist | Digital Marketing | Sales Account Manager | Expertise in Fintech, Beauty, IT, and Tourism.
What schools did Sue Pham attend?
Sue Pham attended Uwinnipeg Pace, Université Toulouse - Jean Jaurès, Taylor's University.
Not the Sue Pham you were looking for?
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Susan Pham
Ottawa, On -
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2concubine.ca, cavalia.com
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