Trinh Nguyen Email & Phone Number

Westlake, Texas, US

• Spearhead cross-functional alignment to ensure UX goals met business objectives and maintaining a user-centered approach throughout the development lifecycle
• Facilitate workshops and ideation sessions with product and business partners to create end-to-end experience roadmaps.
• Improve designs iteratively based on user feedback and usability testing results, enhancing overall user adoption and task completion rates
• Conduct comprehensive qualitative user research, including interviews, card-sorting, usability testing, and heuristic evaluations, leading to the identification of pain points and actionable design enhancements to.
• Collaborate closely with developers to ensure design solutions integrated with Salesforce Lightning components, while providing guidance on custom solutions when necessary

Seattle, WA, US

• Developed detailed user flows, personas, and Figma UI wireframes to effectively communicate interaction behaviors
• Collaborated cross-functionally to define project scope, strategies, and business requirements, ensuring alignment with project objectives
• Contributed to the Product Management team’s roadmap by providing insights on product strategies, legal requirements, and data-driven recommendations to drive adoption across multiple global marketplaces
• Conducted assessments of existing product features using data and UX audit methodologies to identify potential blockers and areas for improvement
• Planned and organized qualitative user research, including interviews, usability testing, and A/B testing, and leveraged insights to inform product feature recommendations

US

• Developed creative strategies for digital and printed communication
• Implemented a new design system and brand architecture to support business goals
• Managed user interviews and presented data to key stakeholders
• Established design roadmaps for website development
• Communicate with stakeholders on project status and trade-offs

Boulder, CO, US

• Successfully rebranded product packaging leading to an increase in sales
• Designed and executed from concept to completion over 100 SKUs per season to meet the company’s goal of 20% overall sales growth
• Used market research, sales data, and trend forecasting to recommend new brand direction to the stakeholders
• Worked cross functional with the product development team to expand consumers engagement across in-store and digital platforms
• Led and directed photographers, junior designers, and freelancers to meet extremely time-sensitive deadlines

• Collaborated with developers and stakeholders on community-driven projects (up to 4 projects simultaneously)
• Acted as liaison between stakeholders and developers in negotiating the project’s scope
• Developed information architecture, design systems, wireframes, and high-fidelity prototypes
• Ensured final products are ready for implementation
• Comfortably navigate an iterative design and development environment

• Designed packaging, POP, print, and digital marketing for multi-channel retailers in the US, Canada, and Europe
• Actively participated in securing new businesses through designing winning proposals and bids
• Analyzed market research and consumers feedbacks to create new product offerings
• Successfully ensured 100% project execution by overseas manufactures

Rijswijk, South Holland, NL

• Designed multiple packaging programs for retailers in the US, Canada and Europe
• Worked with independent retailers, national retailers and wholesale warehouse club stores
• Maintained brand identity across all stages of the product life cycle
• Managed packaging production schedules and shipping deadlines
• Approved packaging print quality for mass production from 10K to 200K units

Bachelor Of Science (Bs), Graphic Design

Professional Education, User Experience (Ux) And Interaction Design

Full Stack Web Development Certification, Computer Software Engineering