2021 - New venture formed - Purchased a warehouse for operations - Startup count of 3 employees so far. - 2nd month of operations has returned profit. 2022 - Purchased 2nd warehouse for expansion.

Director of CA international. 2016-2017 - Reviewed and implemented continuous improvement with the team focusing on quality and efficiency. - Used technology to automate compliance. - Increased turnover by 13%2017-2018 - Introduced new products and increased turnover by another 13%. - Grew team from 5 people in 2016 to 31 employees.2018-2019 - Doubled value of the business from 2016 valuation.- Increased turnover another 11%. - November 2019 - Opened 2nd site.2019-2021 - Pivot and transform business during a 10x impact (covid19) to increase market share.- Increased turnover another 6% during pandemic.2021-2022 - Sold business Unit - Started a new business (Peninsula TGE) with opportunity for greater growth.

Specialising in financial transaction analysis and recovery, Profectus are the market leaders in Duplicate Payments detection, TAX/VAT Audits, Retail Rebates and Deals management and calculations and Contract Compliance solutions.I facilitated the infrastructure solutions as well as the Financial and Retail data migrations for the top 200 ASX listed companies as well as a number of international clients. - Designed the underlying scalable application infrastructure for the SaaS solution to calculate Rebates and Deals for David Jones, Dahlsens, Dick Smith Australia, Dick Smith NZ, Farmlands, JB HiFi- Client facing Data Migration Lead from client ERP systems to Profectus Audit Systems for Coles, Kmart, Officeworks, BigW, Liquorland, David Jones, Dick Smith, Bunnings Australia, Bunnings NZ, Fonterra, Myer, Kmart, Exego, Landmark, Treasury Wines, NAB, Bank of NZ, Westpac, HSBC, Asciano, Amcor, Worley Parsons, Rio Tinto, Mitchells & Buttlers, New Zealand Post, Wesfarmers Industrial, Optus, Telstra, Vodafone, UGL, WA Police, Southern Health, Royal Childrens Hospital, Royal Womens Hospital, Theiss John Holland, SIMS and others.- Data Mapping Development Lead for Officeworks Freight - GL and Cost Centre allocations for contract compliance checking. - Infrastructure solutions lead to secure recurring data transfers over VPN/SFTP for Coles, Officeworks, Kmart, Dick Smith and Bunnings.- Infrastructure Project Management to set up Profectus offices in Asia and UK.

Revolutionised and optimised the processes and workflow of the call centre operations. Introducing the ability to track metrics in real-time to enact change instantly and effect the course of promotions. When I walked into the business in 2006, the outbound call centre was running off paper phone lists. Operators would call a number and cross the number off the list in a very manual process. Reporting on these paper phone lists was near impossible to do in volume.I designed, developed and implemented a web based workflow system to track customers from first contact all the way to final sale. This included a multi tenanted real time booking system, distance prioritisation reporting (distance from booking centre based on postcode) and allowed the business to track and prioritize customers with a higher chance of conversion. As all potential customers were now booked and tracked electronically, updates from sales staff regarding conversions could be completed instantly, providing campaign feedback and reduced the need to maintain multiple reporting modules across departments. This whole system was designed and implemented on a shoestring budget whilst trying to convince buy in from stakeholders. The system is still in operation today with minimal maintenance. Implementing governance in accordance to changing legislation regarding the DNCR (Do Not Call Register). Reviewing the requirements of the DNCR, changes were made to the system to enable it to comply with the regulations of the DNCR. Upgraded to a VOIP system and integrated the phone system to the call centre operations workflow. This reduced the call centre operator error rate by 5%, ensuring the correct numbers were always dialled. In addition to reducing the error rate, the VOIP system reduced the training and ramp up time for new staff as well as allowed more enhanced monitoring of operators and their performance.

2002 - Support Team2003 - DBA for financial services2004 - Senior Systems engineer for ISP2005 to 2006 - IT manager for financial services.

Provide level 1 and 2 technical support to customers connected to the various ISP's managed by the Ericsson Team.