Assistant Shop Foreman
Current• Achieved and maintain highest level of Toyota Certification, Toyota Master Technician• Created and maintained www.toyoservice.ca using HTML, CSS, JavaScript, PHP, and MYSQL toefficiently, accurately, and visually recommend Toyota scheduled vehicle maintenance services tocustomers• Developed a web application specifically designed for efficient employee schedule creation• Assisted new members with deploying required software and printers on their personal computers for theirdaily duties• Oversaw day-to-day operations of a busy automotive repair shop, ensuring efficient workflow and timelycompletion of customer vehicles• Ensure that all work is performed in accordance with industry standards and regulations• Diagnosed complex automotive issues and managed a team of technicians, providing guidance and trainingto optimize productivity and maintain high-quality work standards• Conducted regular inspections of completed repairs to verify adherence to quality control standards andensure customer satisfaction• Collaborated with the service advisor team to communicate repair recommendations and provide accuratecost estimates to customers• Addressed customer concerns and resolved escalated issues to ensure exceptional service and customersatisfaction• Utilized computerized systems and software to record and track work orders, inventory, and customerinformation
