• Engaged in and assumed roles pertaining to sales inventory management software across various industries (restaurants, hotels, karaoke, billiards, grocery stores, mini-marts, fashion, construction materials, motorcycle shops,.etc)• Conducted software functionality testing following business process workflow, support and product introduction to customers

• Collaborated with the Project Manager to devise a plan for implementing the CRM system (a module of SAP) to provide customers with the best solution• Conducted requirement analysis and formulated solution documents based on customer specifications, identifying optimal solutions to align the interests of stakeholders.• Assign tasks to development departments and problem-solving related to the projects under my responsibility.• Keep in touch with customers to update information, tested system processes and software functionalities, composed user manuals, provided key user training, and offered post-deployment customer support