Design, deployment and support of large scale OSS solutions based on IBM Tivoli/Netcool suite (Omnibus, Impact, TBSM, ITNM etc.) integrated with several EMS and NMS vendors.Design and implementation of service management solution for a Lebanese mobile provider based on Netcool Impact and IBM Tivoli Business Service Manager.Technical lead on design and implementation of major multi-vendor OSS system for the largest Pakistani mobile provider included Omnibus 3 tier architecture multi-vendor probe integration (Alcatel, Motorola, Huawei, Nokia Netact, Wimax, ZTE, etc.), IBM/Tivoli TSRM integration, event archiving and reporting(Oracle and Netcool/Reporter) and very complex Netcool/Impact policies.Certifications achieved:- IBM Certified Deployment Professional - Tivoli Business Service Manager 6.1- IBM Certified ADP: IBM Service Manag. Network and Service Assurance V4- IBM Certified Deployment Professional - Tivoli Netcool OMNIbus V7.4- IBM Certified ADP: IBM Service Manag. Network and Service Assurance V3- IBM Certified Deployment Professional – ITNM Ip Edition V3.9- IBM Certified Deployment Professional: Tivoli Netcool/Impact V6.1- IBM Certified Database Associate-DB2 9 Fundamentals

Implementation and 3rd line support of network management solution based on IBM Tivoli Netcool. Highways agency Netcool system auditing, which included providing recommendations for re-architecting Tivoli/Netcool and reworking complex Netcool/Impact policies.Certifications achieved:- IBM Certified ADP: IBM Service Manag. Network and Service Assurance V2- IBM Certified Deployment Professional - Tivoli Netcool OMNIbus V7.3- IBM Certified ADP: IBM Service Manag. Network and Service Assurance 2009- ITIL V3 Foundation Certified- IBM Tivoli Netcool/Webtop V2.0 Implementation- IBM Tivoli Netcool/OMNIbus V7.1 Implementation

Design, implementation and support of network management solution based on Netcool, HP-OV and Cisco Works LMS.Design and implementation of a network management system for the two largest Portuguese financial institutions and 1 Telco company all based on Netcool/Omnibus, Webtop and Impact integrated with Remedy (for auto and semi-auto ticketing) Cisco Works, InfoVista, Omnivista, Ericsson SMAS, AWS Alcatel, FH ERICSSON, Fiber-In-The-Loop (FITL), Sonus Insight, FH Nokia, FH DMC, etc.Certifications achieved:- IBM Certified Deployment Professional - Tivoli Netcool Core V2.0- IBM Tivoli Netcool/Webtop V2.0 Implementation- IBM Tivoli Netcool/OMNIbus V7.1 Implementation- Hp Certified Professional- Sun Certified System and Network Administrator for Solaris 8 - Micromuse NCC certification (3 days Lab intensive exam program in London - UK).

HP-UX System Administrator outsourced to several customers such as Portugal Telecom. I also delivered HP-UX Unix user and HP-UX Administration I courses for HP Portugal.