-Manage the Data Center for Vietnam Site: Network ,Server ,UPS...-Report to line manager and head of country about the IT System.-Work and coordinate with other teams: Network ,Server ,Security ,Project ,Facilities tosetup and deploy the new : Call center, Chat center, email support center...forEcommerce customer...- Work with vendor to get the quotation, warranty or to solve the issues.- Work with relevant team in other countries to troubleshooting the IT issues.- Work with customer to get the requirement for new project.

Install, configure and maintain systems and applicationsManaging incidents and problems on a daily basis to minimize downtime on customer activitiesUnderstand customer demands and propose best solutionsTroubleshoot system and applications issuesMaintaining documents, procedures and technical guidesReport to the team leader about activities and projectsManage storage and backup systems from various major vendorsProvide the backup and storage solution for customerProvided Task support for Customer for Products and Services on Windows : AD,EX,IIS,DNS,DHCP,MSSQL...Troubleshooting,operating the backup system as HP Data Protector,HP Veeam,Symantec Exec . . .Consulting solution and design the Backup system for Customer Writing Procedure, Document . . .Patching , installing the update for server of Customer.Working on Database as MSSQL : Custer MSSQL, Backup,Restore, Shrink,Blocked Process . . .Working on Ecomerce system of Customer : Daily check Performance, reporting, take the incident on system, worked on Big systemWorking on VMware, Could : AWS.Azure,Alibaba, Viettel Cloud.Training for new members.

Company Name : CAT THAI , 55 Ich Thanh St., Truong Thanh Ward, Dist. 9, HCMCPosition/Title : IT SpecialistJob Description: respond to requests for technical assistance in person, via phone, electronically. Administer help desksoftware, identify and escalate situations requiring urgent attention, track and route problems and requests anddocument resolutions, prepare activity reports, Managing and Maintaining the Servers, PC’s, Routers and Switches,Configuring, Managing and Maintaining Networking Equipments, Installed and configured DHCP Client/Server.Monitoring servers, Manage, create, delete email account on Microsoft Exchange. Install, backup, restore database inMicrosoft SQL Server 2008, 2008 r2. Install, backup, restore apps and data for smart phone, tablet. Installation &Configuration of Network printers & Scanner and its basic level of troubleshooting. Installation and configuration PBXphone system. Monitoring & insuring a recommended temperature for Server Storage Room. Installation andconfiguration anti-virus Bitdefender for server and client. Provided functional and technical support, troubleshootingand diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems. Worked closelyand effectively with vendors to replace/repair defective hardware and software. Creation and management of Domainand user accounts as well as assign access rights and permission to use internet facility. Configuring & Managing DNS,DHCP & Active Directory. Provision of Internet Access.. .Project: ERP EpicorProject Description: Build ERP system for company.Industry: PlasticProject Team Size: 7 Staff, 3 IT Application and 4 IT Operation.Role(s): ITO TeamResponsibilities: Install and Setup ERP client for end user, analytic and monitor performance of ERP system, support enduser about ERP. Create, manage and assign access rights and permission for user to use ERP.Assignment Duration: 2 Years