Direct all aspects of sales, business development and personal customer service through efficiency and problem-solving skills. Train and supervise team members in sales, customer relations and prompt, quality service for a wide range of branded coffee, food items and merchandises. Develop sales strategies, track and report brand sales, analyze trends, and provide strategic forecasting for all products to drive revenue. Utilize a strong background in marketing and personal communications. Constantly improve the customer experience and increase the sales team’s productivity, skills, and performancein a service-driven industry, with full P&L responsibility for managing inventory, operations and customer service. ➲ Boost store operations by generating weekly sales goals, manage and reduce the overtime labor budget, while overseeing a team of 12-14 and revitalizing an underperforming store.➲ Leverage knowledge of best practices for creative, marketing and project management to plan, execute, and evaluate projects according to predetermine timelines and budgets.➲ Engage the hearts and minds of staff to develop their skills and realize their best, both as individuals and as thriving teams.➲ Understand amount of work required during each task to ensure adequate forward-planning is in place to achieve maximum efficiencies and implement process improvements.➲ Lead by example and build purpose-filled teams by maintaining compliance and consistency, and partnering with other managers to share best practices across the district and the company. Clearly communicate expectations to team and management.➲ Reduced operating expense budget, while increasing sales. Maintained 1% within standard deviation margin for labor budget while remaining under targeted labor goals for the store.➲ Recognized by leadership for scoring the highest Customer Connections Satisfaction rating.

I specialize in helping business owners with relationship marketing by creating memorable cards to attract and retain their clients. Every month businesses don't stay in touch with their clients, they lose 10% of their influence with that client. You work hard to grow your business...I help you keep building on those important relationships!

 Ensured that clients and families received the highest quality of service in a caring and compassionate atmosphere which recognized the individuals’ needs and rights Served customers in a manner conducive to their safety and comfort in accordance with established methods, techniques and recognized standards established by the state and the company’s values Maintained professional relationships and conveyed relevant information to others by communicating effectively with coworkers and other departments to ensure a common understanding within the team Worked independently and as part of a team in a dynamic environment which required utilizing my time management skills in order to best serve the needs of our patients Utilized my linguistic skills to help my team overcome language barriers with our patients