Nhan Tran Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

+ Responsible for hiring and developing a world-class technical service team that includes CSMs and Senior CSMs to manage a book of business for APAC region+ Responsible for the team's customer satisfaction and retention. + Be the senior point of contact for customers within an assigned book of business and internal stakeholders+ Manage day-to-day.

Sydney, New South Wales, Australia

+ Lead the Customer Success Manager team in APAC and act as an escalation for the team+ Provide coaching to new team members+ Maintain deep understanding of Validity’s products to support customers and act as go-to-resource for brainstorming with the team+ Manage a more complex client base, responsible for technical, strategical account planning and.

Sydney, Australia

+ Work closely with Relationship Managers on approximately 30-40 SMB and enterprise accounts from different industries to provide world-class client experience and facilitate company's retention goals.+ Work with clients to understand their organizational structure, business model, and email goals in order to effectively use the Return Path tools.

Sydney, Australia

• Setup, modify and maintain user accounts to include all or some of our products
• Training the clients on how to use and get the best out of our products
• Proactively monitoring their accounts, analyzing performance issues, and revert back with recommendation on the possible causes and solutions.
• Preparing and generating weekly/monthly report for multiple clients based on their specific data and requirements
• Coordinate between the clients and different stakeholders i.e. Sales, Account Managers, US Team to bring best experience to the clients.
• Be responsible to resolve all tickets coming from APAC Support queue which includes all technical inquiries from our APAC Clients and partners.

• Work as the contact point between the US Company and VN team to collect requirements from clients
• Investigate the old source code to define additional requirements.
• Provide the concept of the new features to BA team in US/ the clients to get their approval.
• Document requirement based on the need of the clients.
• Provide the specification documents in a clear, effective format for the creation of technical specification.
• Collaborate with DEV and QC team to support troubleshooting issues for the clients

• Customize forms and reports to adapt customer’s requirements based on Oracle e-business suite core product using PL/SQL, XML Publisher and Oracle Forms on Oracle 10g database.
• Designs and develops new reports, forms using Oracle Forms, PL/SQL, and XML Publisher on Oracle 10g database.
• Review codes for team members and optimize SQL statements to maximize performance.
• Oracle e-business suite pre-sales support