Nhan Hoang Email & Phone Number

Armonk, New York, Ny, Us

Armonk, New York, Ny, Us

Armonk, New York, Ny, Us

Armonk, New York, Ny, Us

Armonk, New York, Ny, Us

IBM AI Operations - IBM Watson AI: Team mission is language expansion for AI services.• Design and lead the benchmark automation framework, this framework is is the foundation of the API benchmark performance testing. The design is implemented in Python with tools/technologies: Flask, cloudantDB, PostgresDB, docker, jenkins/ghenkins, IBM Cloud Object Storage, REST API, JSON format.• Perform benchmark test analysis and issue bug report by analyzing reports and logs.• Perform competitors(MS, Google, etc...) benchmark test analysis and issue bug report by analyzing reports and logs.• The services under benchmark tasks include: Speech-To-Text, NLU Sentiment, NLU Entities, NLU Keywords...• Collaborate with development teams to collect requirements and data.• Implement and improve the workbench service to communicate between the Dashboard web UI with the database. Working with REST API, JSON format, Swagger.• Improve and implement the Dashboard web UI features• Admin and provide maintenance to the benchmark PostgresDB.• Projects are integrated with Jenkins/Ghenkins. Code version control leverages Github/Zenhub. Framework communication are integrating with Slack messaging.

Armonk, New York, Ny, Us

IBM Box Relay - IBM Analytics: Box Relay is a workflow solution webclient, it is a Box-IBM partnership webclient with Box repository and IBM workflow• Design and lead the test automation framework to cover the performance, scalability, and functional testing. The design is implemented with Rational Performance Tester and Gatling.• Collaborate with development teams to define the performance criteria: throughput, response time, number of tenants and users etc. …• Design and implement the performance workflow coverage. The design exposes functional features around stages of tasks, workflows, workflow templates and the builder with proper security model. This is a cloud product which implements Dojo framework, REST API, JSON format, Swagger and Box API.• Integrate with Jenkins/Grafana. Code version control is Github/Zenhub. Working experience with Jenkins, groovy code, and docker. Research and adopt Gatling over Rational Performance Tester and JMeter. This results in faster test results and shorter release cycle to deliver to the customer.• Perform test analysis and issue debugging by analyzing reports and logs. This results in opening critical defects which will reduce customer escalations in the field• Demonstrate strong leading and coordinating across multiple time zone global teams in Asia and Europe. Provide team coaching and training to make testers more sufficient and productive• Pro-actively coordinate the administration, distribution and allocation of Box Enterprise Networks across teams cross projects and releases. Also includes developing Box RestAPI to automate tasks like: add/delete users, activate new users, etc… • Receive Manager’s Choice Award and team member Thanks Awards

Armonk, New York, Ny, Us

IBM Content Navigator - content management webclientIBM Enterprise Case Management - Workflow centric webclient• Technical lead System Load and Performance. This role includes: project and resource planning, automation performance framework and testcase designing, local/global team members/project managing, and report. This results in product releasing on time.• Design the test coverage and automation framework for IBM Content Navigator supporting 4 repositories. This web client has significant rich with technologies: Dojo, JSON, REST API, and native backend API. The automation framework runs in RPT, with RTC as the code version control, and DPS as report repository. • Enable support team by supporting customers’ escalations. Work with customers to resolve issues quickly. Also provide defect analysis to improve in-house test suites. • Enable sales team by supporting pre-sale engagements to ensure quality PoC, and supporting the product demo in IBM conferences in Las Vegas like IOD2013 and Insight2014.• Demonstrate strong collaboration with remote teams migrate and deliver the IBM Content Navigator from on-prem to cloud. This results in expanding customer interest.• Contribute to the developing and publishing of the white paper for FileNet P8 performance on Z system, published in 2016. This helps the customer to plan resource properly.• Effectively train and provide support for Daeja viewer QA System team and IBM Web Interface for Content Management QA System team. Manage projects and effectively build team members by training of the product features, and QA areas like: HA, SSO, WAN, and RPT automation.• Effectively mentor interns by providing guidance in company process and product technical training. Both get hired as fulltime and become the company assets.• File a patent RSW8-2013-0440 “A Flexible URL Parameter Padding & Reconstruction Method for HTTP Request Testing”, published in 2014.• Receive Manager’s Choice Award and team member Thanks Awards.

Armonk, New York, Ny, Us

IBM Web Interface for Content Management - Content management web client• QA technical lead with emphasize on System and Performance test. This role includes: project and resource planning, automation performance tool framework and testcase design, local/global team members/project managing and report. This results in product releasing on time.• Design the test coverage and automation framework for IBM Web Interface for Content Manager supporting 2 backend repositories. The product is a web client build with technologies: Dojo, JSON, REST API and native backend APIs. The automation framework runs in Rational Performance Tester, and CVS as the code version control.• Enable support team by supporting customers’ escalations. Work with customers to resolve issues quickly. Also provide defect analysis to improve in-house test suites..• Engage with the organization direction to bring agile methodology into product development life cycle. Define System test and performance processes to deliver shorter product release cycle.• Pro-actively coordinate the administration, distribution and allocation of IBM Content OnDemand servers across development and support teams. • Receive many Thanks Awards.

Armonk, New York, Ny, Us

IBM Content Management - Enterprise Content Management server & web clientIBM Content OnDemand Management - Enterprise Content Management server & client• System Stress and Endurance test engineer for IBM e-client & IBM Content Manager & IBM Document Manager & IBM Interface 4 Content. Uncover many critical defects and work closely with developers to drive the issue to resolutions saving cost of defects in the field. • Design and automate the framework and test coverage for e-client. The automation is implemented with Mercury Load Runner • Exhibit deep understanding of the product under test. Work closely with product release management, development and QA management to identify and create testcases to contribute to reducing customer issues in the field.• Pro-actively coordinate the administration, distribution and allocation of IBM Content OnDemand servers across teams. • Lead the Media Validation Test (MVT) on all platforms. Orchestrate the schedule and resource, manage constraints and coordinate work across global teams. • Receive many Thanks Awards.

Armonk, New York, Ny, Us

• Develop and execute automation test suite to assure the stability and regression of the operating system against the releases• Perform defect analysis, report and work with development team to drive defects to resolution.

Murray , Ut, Us

System admin and support for the hospital Tandem mainframe systems and terminal stations• Admin responsibility: Provide system support for the Tandem mainframe hardware. This responsibility includes: monitor systems, provide system maintenance, regular backup/restore system, update software and maintain system integrity. Develop proprietary scripts to support system operations.• User support: Provide support for doctors and nurses with their computer and terminal stations

Msce, Enterprise Software, Computer Engineer

Bscs, Computer Science

High School, High School/Secondary Diplomas And Certificates