Nhan V. Email & Phone Number

Miami, Florida, Us

– Direct and mentor team of researchers, partnering with stakeholders to deliver high-impact insights and recommendations that inform new feature and product launch decisions for workspace collaboration and GenAI tools – completing average of 30 studies per quarter– Serve as main liaison for clients across multiple portfolios and product domains, aligning research initiatives to product roadmaps and fostering long-term partnerships that lead to extended contracts– Lead foundational study for a professional training and development company, identifying core enterprise customer needs and informing product roadmap and go-to-market business strategy– Conduct comprehensive quarterly and annual performance reviews and proactively implement improvement strategies to contribute to researcher development and overall team growth

Miami, Florida, Us

– Oversaw and led 25 in-person studies for retail biometric payment and entry/exit systems, working cross-functionally with product, engineering, and design to inform new product and feature launches, leading to increased learnability and usability for existing products– Designed, developed, and presented comprehensive training materials and workshops on accessibility research, enhancing team members’ capabilities to conduct more insightful and inclusive research– Led mixed-method, multi-country study for a digital wallet product, identifying crucial bugs and usability issues with onboarding and security features that prevented customers from using the app– Led series of mixed-method research for the city of Miami to define traveler personas and improve site usability, leading to creation of 6 traveler personas and a site redesign to address navigation issues– Led usability study for high school equivalency education site, identifying core user needs and addressing content gaps to improve lead conversion rate by 35% and direct traffic by 94% post launch

Miami, Florida, Us

– Partnered with PMs and designers to define scope, align on testing materials, and share insights, resulting in new feature launches and increased tool satisfaction for a hiring tool used by 1000+ staffers– Established research processes and documentation for client UX team, standardizing research best practices across the team and reducing study turnaround time– Led rapid iterative (RITE) study for linear TV app, validating core functionalities and identifying usability improvements to improve how customers browse channels– Led usability research for mental health resources site, leading to site redesign and lower abandonment rate– Conduct internal anonymous survey to identify immediate and long term solutions to improve employee wellbeing, leading to adoption of new company goals that aim to proactively improve morale

Miami, Florida, Us

– Specialized in research related to internal staffing and learning management tools for Google to inform product development and enhance user experiences– Implemented new self-service research program to coach PMs and designers on how to conduct research sessions, increasing stakeholder participation and decreasing time to produce insights by 30%​– Started culture committee and employee recognition program, promoting employee engagement and collaboration across regions

Zurich, Ch

– Refined Google UX Operations onboarding experience by improving internal knowledge documentation practices, redesigning internal team site, and leading onsite/offsite team trainings, reducing new recruit onboarding time by 33%– Identified process inefficiencies and eliminated documentation errors, decreasing recruitment error rate by 20%

Zurich, Ch

– Managed participant recruitment for Google Home, Nest, Waymo; recruited 1500+ study participants globally– Handled expansion and upkeep of multiple participant databases, ensuring study uptime for researchers across multiple Google teams

Nuremberg, Bavaria, De

– Generated $5M in pipeline for Google Maps, led team in Lead-To-Opportunity rate for all of N. America for Q1-Q2– Advised Top Partner, Fortune 1000, and mid-size accounts on technical implementation of Google Maps APIs

Fremont, Ca, Us

– Developed B2B partnerships with SMB by conducting high-level needs analysis to win state and federal governments contracts worth $200,000+ each– Strategized and executed marketing campaigns to grow nonprofit member engagement from 0 to 30+ members in one quarter

Oakland, Ca, Us

– Managed outreach and recruitment program, training 50+ students to become reproductive health ambassadors– Led digital marketing and design efforts by implementing teen patient communication platform and social media campaigns, increasing patient flow by 33%– Managed reproductive health education programs, 1:1 and group mental health counseling services, individual client caseloads, and facilitated health care enrollment reaching 2000+ at-risk teenagers– Developed partnerships with local health organizations to improve cross-organization patient referral process

– Managed student case loads for entire junior and senior class of 100+ students at Life Academy High School, leading to a 30% increase in admittance rate to 4-yr universities– Directed a 6-week college readiness training program for 30 students, created and revised educational curricula– Provided scholarship and grant application support to students, including Gates Millennium Scholarship winners