Nicole Harapesova Email & Phone Number

Prague, Czechia

Prague, Czechia

I provide recommendations/proofs of concepts to ease user interaction. I represent and drive the Design Thinking process of innovative internal products and services. Work with stakeholders, development teams, product owners, designers and researchers, and others to ensure that opportunities are turned into great solutions with a focus on their users. I am analyzing interview results and visualizing findings in an easy-to-understand format. I help define, implement, and evangelize the Design Thinking approach and UCD methodology across the company.

Joined forces with a team to design an innovative cross-platform application within the KB ecosystem, streamlining the migration of clients to the new digital bank. Pinpointed critical pain points and collaboratively devised an optimal platform catering to digital clients and branch networks alike. Played a key role in crafting a versatile app that elevates the experience for relationship managers and clients.

Praha

As a member of the product team, I collaborated with colleagues to develop cutting-edge features for a new digital bank, catering specifically to retail clients. Leveraging design thinking methodologies, I played a key role in crafting the customer journey to address contemporary banking needs.

Praha, Hlavní Město Praha, Česká Republika

Assisted in developing a new loyalty program integrated within the 'Můj Albert' app. Utilized various design methods such as customer journey mapping, in-depth interviews, market research, and mystery shopping to identify key customer needs. Participated in workshops with Albert stakeholders and supported the implementation of findings into user flows

Prague, The Capital, Czech Republic

In a multicultural setting, collaborated closely with the marketing team to plan and execute campaigns promoting internships and events involving trainees. Developed graphic design materials for training sessions and led team management, including goal setting and strategic planning for the area.Engaged with schools on the EDISON project, negotiated partnerships, signed contracts, and organized Global Village projects for educational institutions.

Prague, The Capital, Czech Republic

Focused on preparing brand promotions for training sessions and planning events targeting key customers. Managed the company website by updating content and crafting articles about new products for both employees and customers. Traveled nationwide to attend and organize corporate events aimed at educating people on the company's offerings.

Panama

During my summer internship, I focused on teaching English to children at a non-profit organization called CEMP. I successfully established partnerships with elementary schools for additional English lessons provided by international volunteers. Collaborated with a local digital agency to create a promotional video for the non-profit. Worked within a diverse international team of 8 members from countries such as Austria, Italy, Chile, and Nicaragua.

Bachelor'S Degree, Communication And Media Studies

Erasmus

Mezinárodní Teritoriální Studia

Natural Sciences