Natalie Harrison Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Recruited to a fledgling team to help build a state-of-the-art consulting arm. Design project portfolio management (PPM) and financial management solutions for Fortune 100 clients including Tetra Pak, American Airlines, Flowserve, Royal Bank of Canada, Manulife Asia, Anthem, Koch, Canadian Tie, and The Chicago Tribune.  Shaped the company’s consulting practice; helped build the team to 42 consultants working worldwide to improve customer agile portfolio operations; drove growth from 10% to 40% of total revenue. Sustained 90% success rate in customer retention and upselling; established excellent senior-level client relationships as a trusted advisor exhibiting integrity, proactivity, and competence in meeting their needs. Monitored project teams to ensure successful implementations and change management.  Demonstrated in-depth understanding of customer needs as well as competitor offerings and decision-making factors. Knew what questions to ask to drive the customer journey forward.  Spearheaded special projects including a new demo process following launch of Planview’s SaaS version and development of a process to integrate Planview with ALM tools including Jira and Rally.  Delivered an industry first; named project leader for an initiative integrating strategic portfolio management with agile delivery, resulting in a Lean Portfolio Management solution that earned Leader ranking in 2020 Gartner “Magic Quadrant for Enterprise Agile Planning Tools” based on ability to execute.

Indianapolis, Indiana, Us

Recruited to the founding team of the company’s PMO. Managed a $200M portfolio supporting 39,000 users. Established the IT program management office as a PMO member; defined the governance and process framework, drove resource alignment, trained project managers on methodology, and created a project roadmap aligned with business goals.  Modernized IT assets and improved business reporting; mobilized project managers companywide to identify business requirements for data needs including financial metrics consistency and SOX compliance. Improved project delivery by guiding project managers to maximize use of Planview PPM software. Presented use cases at Planview events every year that emphasized business / IT alignment.

Indianapolis, Indiana, Us

Led matrix teams to plan and implement IT projects for all business areas. Managed a $10M portfolio.  Strengthened project management by implementing Planview PPM application and refining standardized practices; created a new work intake for new projects that helped prioritize the project pipeline.  Made collaboration the cornerstone of projects; built strong relationships among managers and users and collaborated on defining product paths to avoid delays and cost overruns.

Santa Clara, Ca, Us

Spearheaded account management and implementations for international clients. Led cross-functional internal, vendor, and client teams across large-scale engagements from planning to delivery. Managed a $20M portfolio.  Maximized the value of implementations by ensuring that project goals closely aligned with each customer’s strategic business goals.Met quarterly sales quotas of $25M through relationship management of 30 customer accounts

Austin, Tx, Us

Quickly learned the company’s software product line and became the only customer support team member who traveled to customer sites to perform on-site consultation with client IT project teams.  Led change to improve implementations of web-based resource and project portfolio management (PPM) software by establishing the Project Management Role Guide and Microsoft Project User Conference

International Marketing And Relations Degree, International Marketing

Ba, Foreign Language