Nazrin Hasanova

Nazrin Hasanova Email and Phone Number

Head of help desk group at CyberNet LLC @ CyberNet LLC
azerbaijan
Nazrin Hasanova's Location
Azerbaijan, Azerbaijan
Nazrin Hasanova's Contact Details

Nazrin Hasanova work email

Nazrin Hasanova personal email

n/a
About Nazrin Hasanova

Nazrin Hasanova is a Head of help desk group at CyberNet LLC at CyberNet LLC. They possess expertise in telecommunications. They is proficient in English.

Nazrin Hasanova's Current Company Details
CyberNet LLC

Cybernet Llc

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Head of help desk group at CyberNet LLC
azerbaijan
Website:
cybernet.az
Employees:
106
Nazrin Hasanova Work Experience Details
  • Cybernet Llc
    Head Of Help Desk Group
    Cybernet Llc Oct 2015 - Present
    *responsible for recruiting/training and scheduling tasks to right persons for theorganization*responsible for providing higher level of satisfaction to the clients/customers, monitorand make evaluation on the quality of the call and also note down the*client/customer feedback about what they feel about the support*constant monitoring of trends and changes and should know how to improve thecustomer satisfaction levels*ensure that the goals / productivity levels are met on time, if not make arrangementssuch as recruiting more people for that particular task and complete the goals ontime*participate on all the senior management meetings, put forward suggestions on theimprovement, changes and trends*perform daily, weekly and monthly reports of calls*perform daily, weekly and monthly reports of all transactions
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  • Cybernet Llc
    Help-Desk And Test Group Representative To The Ministry Of Taxes
    Cybernet Llc May 2015 - Oct 2015
    *working with software developers and project support teams*working with software developers and project support teams*monitoring applications and software systems*functional testing*writing bug reports*problem solving*Respond to queries either in person or over the phone*Respond to email messages for customers seeking help*research required information using available resources*manage and resolve customer complaints*identify and escalate priority issues
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  • Komtec Ltd
    Representative Of The Analysis Of The Requests And Complaints
    Komtec Ltd Jan 2015 - May 2015
    *resolve billing problems by identifying the problem; explaining procedures;*forwarding required adjustments*call back customer*make measures to resolve the problems*ranage and resolve customer complaints*complete call logs*monitoring calls of call center agents*perform daily, weekly and monthly reports of calls*perform daily, weekly and monthly reports of all transactions
  • Komtec Ltd
    Customer Relations Representative
    Komtec Ltd Oct 2012 - Jan 2015
    *answer calls*handle customer inquiries both telephonically*research required information using available resources*manage and resolve customer complaints*provide customers with product and service information*enter new customer information into system*identify and escalate priority issues*route calls to appropriate resource*document all call information according to standard operating procedures*complete call logs
  • Azerfon
    Customer Relations Representative
    Azerfon Jul 2008 - Apr 2012
    *answer calls*handle customer inquiries both telephonically*research required information using available resources*manage and resolve customer complaints*provide customers with product and service information*enter new customer information into system*identify and escalate priority issues*route calls to appropriate resource*document all call information according to standard operating procedures*complete call logs
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Nazrin Hasanova Skills

Telecommunications

Nazrin Hasanova Education Details

Frequently Asked Questions about Nazrin Hasanova

What company does Nazrin Hasanova work for?

Nazrin Hasanova works for Cybernet Llc

What is Nazrin Hasanova's role at the current company?

Nazrin Hasanova's current role is Head of help desk group at CyberNet LLC.

What is Nazrin Hasanova's email address?

Nazrin Hasanova's email address is nhasanova@bk.ru

What schools did Nazrin Hasanova attend?

Nazrin Hasanova attended Baku State University, Azerbaijan Gymnasium Of Arts.

What are some of Nazrin Hasanova's interests?

Nazrin Hasanova has interest in Web, Incredible Stories And Rarity, New Technology And New Gadgets, Listen To Music.

What skills is Nazrin Hasanova known for?

Nazrin Hasanova has skills like Telecommunications.

Who are Nazrin Hasanova's colleagues?

Nazrin Hasanova's colleagues are Vugar Mammadli, Abdullah Adilli, Ruslan Aliyev, Jalil Najafov, Zakir Maharramov, Murad Aliyev, Emil Sultanov.

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