Nazrin Hasanova Email & Phone Number

*responsible for recruiting/training and scheduling tasks to right persons for theorganization*responsible for providing higher level of satisfaction to the clients/customers, monitorand make evaluation on the quality of the call and also note down the*client/customer feedback about what they feel about the support*constant monitoring of trends and changes and should know how to improve thecustomer satisfaction levels*ensure that the goals / productivity levels are met on time, if not make arrangementssuch as recruiting more people for that particular task and complete the goals ontime*participate on all the senior management meetings, put forward suggestions on theimprovement, changes and trends*perform daily, weekly and monthly reports of calls*perform daily, weekly and monthly reports of all transactions

*working with software developers and project support teams*working with software developers and project support teams*monitoring applications and software systems*functional testing*writing bug reports*problem solving*Respond to queries either in person or over the phone*Respond to email messages for customers seeking help*research required information using available resources*manage and resolve customer complaints*identify and escalate priority issues

*resolve billing problems by identifying the problem; explaining procedures;*forwarding required adjustments*call back customer*make measures to resolve the problems*ranage and resolve customer complaints*complete call logs*monitoring calls of call center agents*perform daily, weekly and monthly reports of calls*perform daily, weekly and monthly reports of all transactions

*answer calls*handle customer inquiries both telephonically*research required information using available resources*manage and resolve customer complaints*provide customers with product and service information*enter new customer information into system*identify and escalate priority issues*route calls to appropriate resource*document all call information according to standard operating procedures*complete call logs

*answer calls*handle customer inquiries both telephonically*research required information using available resources*manage and resolve customer complaints*provide customers with product and service information*enter new customer information into system*identify and escalate priority issues*route calls to appropriate resource*document all call information according to standard operating procedures*complete call logs

High School, History, Bachelor

Secondary School